PREM KUMAR N
Food And Beverage
Gudivada
Summary
Food and Beverage Service Professional recognized for enhancing guest experiences through attentive service and effective training. Achieved customer satisfaction by maximizing food quality and operational efficiency. Led teams in conflict resolution, time management, and skill development.
Overview
1
1
Language
6
6
years of professional experience
Work History
Food And Beverage Executive
Sarovar Portico
11.2025 - Current
- Supervised dining room service, ensuring prompt guest attention and smooth table turnover.
- Prepared banquet setups, arranging linens, cutlery, and service stations to hotel standards.
- Coordinated food and beverage orders with kitchen and bar teams for accurate delivery.
- Maintained hygiene compliance across service areas, buffets, and storage spaces.
- Providing end-to-end supporting F&B Manager across all food-and-beverage operations to ensure seamless service delivery
F&B service Sr Captain
Sarovar Portico
09.2024 - 11.2025
- Resolved guest complaints and service concerns through calm, professional communication, ensuring guest satisfaction.
- Guided junior waitstaff on menu knowledge and service standards, improving guest interactions.
- Monitored order movement in the POS system to ensure timely and accurate food delivery.
- Enhanced guest experience during daily operations at Sarovar Portico by supporting restaurant service teams.
F&B service Captain
Sterling Holidays resorts private limited
01.2023 - 02.2024
- Coordinated guest seating, table service, and order flow to enhance dining experience.
- Trained servers on menu knowledge, food and beverage pairings, ingredients, and service standards.
- Answered customer questions about menu items, ingredients, and pricing.
- Managed billing tasks and responded to guest service requests to ensure satisfaction.
- Streamlined kitchen communication for timely and accurate meal delivery.
F&B service Senior Associate
Sterling Holidays resorts private limited
09.2022 - 01.2023
- Executed food and beverage orders while interacting with guests to ensure satisfaction.
- Reviewed member requests and collaborated with hospitality teams to resolve service issues, enhancing guest satisfaction.
- Communicated effectively and collaborated with team members to resolve customer complaints, ensuring a positive service experience.
- Monitored guest feedback and updated service notes for Sterling Holidays to improve service quality.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Understood table setup, menu items, beverage service, and billing procedures to support operations.
F&B service Associate
Hotel GREEN PARK
02.2021 - 01.2022
- Provided friendly, professional service to enhance customer experience.
- Communicated clearly and listened carefully to understand the needs.
- Applied knowledge of food and beverage menus to guide customers in selections. Taking accurate food and drink orders.
- Managed time effectively to prioritize tasks and meet deadlines.
- Resolved customer complaints with professionalism and courtesy to ensure satisfaction.
- Applied knowledge of food and beverage menus to guide customers in selections. Taking accurate food and drink orders.
Education
Master Diploma -
Hotel Management
Vijayawada09-2026
S.S.C - undefined
Z.P.H School
PanasaIntermediate (11th) - undefined
A.N.R College
GudivadaSkills
Service recovery mindset: Turns complaints into positive experiences by listening, apologizing, offering solutions, and following up
Attention to detail: Catches order errors, presentation issues, and grooming/uniform gaps before the guest notices
Leadership & people skills: Builds good working relationships, gives clear instructions, and supports staff to reach common goals
Commercial awareness: Understands how service speed, waste control, and upselling affect revenue and guest satisfaction
Interests
Watching Movies, Playing Cricket
DECLARATION
I hereby declare that all the information written above is true to my knowledge. Date : Place : Signature Prem Kumar ]
INDUSTRIAL EXPOSURE
- Successfully completed 6 months industrial training in ITC GRAND Resort & Spa Goa in All Departments
- Successfully completed 23rd December 2020 to 31st March 2021 training F&B Service At Sterling Holidays Resorts Karwar
Timeline
Food And Beverage Executive
Sarovar Portico
11.2025 - Current
F&B service Sr Captain
Sarovar Portico
09.2024 - 11.2025
F&B service Captain
Sterling Holidays resorts private limited
01.2023 - 02.2024
F&B service Senior Associate
Sterling Holidays resorts private limited
09.2022 - 01.2023
F&B service Associate
Hotel GREEN PARK
02.2021 - 01.2022
Intermediate (11th) - undefined
A.N.R College
S.S.C - undefined
Z.P.H School
Master Diploma -
Hotel Management