Summary
Skills
Work History
Education
LANGUAGES
Certification
DRIVING LICENSE
HOBBIES AND INTERESTS
ADDITIONAL INFORMATION
Overview
Generic
Premlal S

Premlal S

Ground Staff
Kollam

Summary

Enthusiastic and customer-focused professional with over 2 years of experience in sales, customer service, billing, cash handling, and inventory management. Worked as a Sales Executive at Imago Metal Edition and successfully managed a coffee shop in Oman, delivering excellent customer service and handling daily operations efficiently. Holds a valid passport and heavy vehicle driving licence, is physically fit for airport duties, and is willing to work rotational shifts. Fluent in English and Malayalam. Eager to build a career in aviation ground handling with a reputed airline or airport operator.

Skills

Relationship building

Small business operations

Customer relations

Inventory management

Customer Grievance Handling Ramp Safety Awareness MS Word (Basics)

Check-in & Boarding Assistance Baggage Handling MS Excel (Basics)

Passenger Services Operations & Safety Technical

Work History

Owner

Coffee Shop
01.2025 - 01.2026
  • Served 30–50 customers daily – handled inquiries, complaints, and special requests with patience and professionalism.
  • Managed cash handling, billing, and daily reconciliation – ensuring 100% accuracy.
  • Maintained inventory levels and coordinated with suppliers for timely stock replenishment.
  • Trained new staff on customer service standards and operational procedures.

Sales Executive

Imago Metal Edition
07.2022 - 05.2024
  • Developed strong relationships with clients to understand their needs and
    provide tailored solutions.
  • Collaborated with team members to strategize on effective sales techniques and improve performance.
  • Delivered exceptional customer service, resulting in a high percentage of
    repeat business and client referrals.
  • Tracked market and industry trends, regulations and practices throughtrade shows and publications.

Education

+2 (Vocational) - Junior Software Development

Vocational Higher Secondary School Vellimon
Velliom, Kollam
03-2022

SSLC -

Government Model Boys Higher Secondary School
Kollam
03-2020

LANGUAGES

English
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)

Certification

Python On-Job Training – Revertech IT Solutions, Ernakulam (Dec 2022)

DRIVING LICENSE

  • LMV (Car) – Valid
  • Two-Wheeler – Valid
  • Heavy Vehicle – Valid (advantageous for tarmac vehicle operations)

HOBBIES AND INTERESTS

Hobbies: Driving, Traveling, Learning new technologies

Physical Fitness: Medically fit and capable of standing/walking for long hours

Shift Flexibility: Willing to work in rotational shifts, including nights, weekends, and public holidays

ADDITIONAL INFORMATION

  • Passport: Available
  • Physical Fitness: Medically fit and capable of standing/walking for long hours
  • Shift Flexibility: Willing to work in rotational shifts, including nights, weekends, and public holidays

Overview

3
3
years of professional experience
2
2
Certificates
Premlal SGround Staff