Premlata Kumari

• Leading Spares Supply chain operations for Microsoft Global Data Centers Ensuring right part at the right place within right SLA.
• Led KTBR Operations for Azure Cloud Supply Chain & Planning, including executive leadership reviews and program management for global teams, directly influencing decision-making at VP/CXO levels.
• Drove global cross-functional teams to conduct data analysis and process mapping, identifying inefficiencies and implementing automation solutions that improved operational efficiency by 25%.
• Partnered with Product Management to prioritize and track supportability requirements, ensuring product improvements resolved customer pain points, resulting in a 20% decrease in support cases and improved functionality in future releases.
• Delivered comprehensive dashboards and reporting for strategic portfolio planning, providing executive stakeholders with data-driven insights that optimized product and process decisions.
• Streamlined support resolution efforts by introducing automation tools, reducing average case handling time by 30% and enhancing issue resolution speed.
• Spearheaded the creation of training programs, improving internal team knowledge and technical proficiency by 20%, while ensuring alignment with support and product roadmaps.
• Collaborated with global teams to manage SAP MDG for Material Master Data and streamline Azure Cloud supplier onboarding, reducing operational inefficiencies and supplier rejection rates.
• Conducted Comprehensive Research: Expertly performed internal and external research to identify process and product gaps, leading to actionable insights and targeted improvements.
• Effective Interviewing: Utilized advanced interviewing techniques to gather critical feedback from stakeholders and end-users, ensuring a deep understanding of their needs and challenges.
• Process and Product Enhancement: Leveraged research findings and stakeholder input to develop and implement strategies that significantly enhanced processes, products, and tools, resulting in increased efficiency and user satisfaction

• Project Management: Led SOT Object and Tool projects across AMER, EMEA, and APAC, ensuring high data quality and strategic operations.
• Team Leadership: Directed Data Analysis and Quality Control Team, delivering market-specific insights and scalable solutions.
• Requirements & Integration: Converted business needs into functional requirements and mapped Salesforce Heroku data to BI tools for efficient analysis.
• Reporting & Analysis: Created reports and dashboards with Salesforce tools, and utilized Excel for advanced data cleaning and enrichment.
• Methodologies: Applied Waterfall, Scrum, and Kanban methodologies; led requirement prototyping and stakeholder communication.
• Data Integrity: Implemented data standardization practices and provided actionable insights for improvement.

Project: EIT (Enterprise Intelligence Testing)

• Led cross-functional teams to streamline operations and ensure data privacy compliance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Developed strategic initiatives to improve team efficiency and business outcomes.
• Mapped SQL Data Warehouse data to BI tools and performed in-depth data analysis.
• Conducted sample testing for multiple business lines, ensuring quality and accuracy.
• Utilized technologies like PL/SQL, SSRS, and Trifacta to drive data-driven insights

• Veraction Project: Conducted data analysis for a Transportation Management client.
• Prototyped requirements for the development team.
• Excel attribute coding for transportation data.
• Handled large data mutations for various clients.
• Gathered attribute coding requirements and delivered compelling presentations.
• Utilized BI reporting tools to submit final reports and dashboards.
• Worked with CEO & CTO of the company to onboard the customer data to In-house BI Tool

• Worked with CEO/CTO of the company to onboard the customers
• Managed SQL Server, writing queries to extract and modify client data as per requirements.
• Led ETL and end-to-end project testing, ensuring high-quality outcomes.
• Created reports, dashboards, and presentations tailored to client and business needs.
• Conducted website testing and used Apex Bug Tracker for product testing.
• Gathered and documented business requirements, adapting processes to meet evolving needs.
• Developed a Customer Loyalty Program using RFM analysis, driving a significant increase in customer base.
• Delivered persuasive POCs and acted as the single point of contact for client reporting and analytics needs.

• Meticulously maintained customer interaction records, encompassing inquiries, complaints, and actions taken.
• Developed comprehensive training blogs for technical and non-technical processes.
• Provided all-encompassing process support to ensure timely project completion.
• Implemented matrices for enhanced AMER customer experience and improved work quality.