Summary
Overview
Work History
Education
Skills
Timeline
Generic
Premnath Vasu

Premnath Vasu

Revenue Operations
Chennai

Summary

  • Handling Revenue Operations, Month End reconciliation, Reporting processes, Cohort reports to Management.
  • Interacting with customer and operation team overseas on query handling.
  • Handling customer service operations for achieving quality services; providing first line customer support by answering queries & resolving their issues and also ensuring minimum TAT
  • Managing & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
  • Implemented Avalara Tax tool, Numberz AR tool and Stripe Payment Gateway.
  • Conducting meetings for the challenges related to Billing and Collections with a global team across multiple time zones.
  • Implementation of Revenue Recognition conceptual reporting as per US GAAP.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Revenue Operations Specialist

OrangeScape Technologies Pvt LTD (Kissflow Inc)
Chennai
07.2017 - Current
  • Create and maintain sales dashboards, reports, and KPIs to provide insights into sales performance and identify areas of improvement.
  • Develop and implement sales forecasting methodologies to predict revenue outcomes accurately.
  • Ensure the accuracy of the sales pipeline by enforcing consistent data hygiene and standardizing sales processes.
  • Monitor and analyze sales trends to identify opportunities for sales growth and improvement.
  • Evaluate, improve, and manage key revenue operations processes including weekly forecasting, upsell potential, pipeline velocity, account scoring, and sales performance management
  • Support annual planning initiatives through data-driven recommendations, i.e., geographic , customer segmentation, headcount modeling, as well as quota setting and incentive design
  • Liaise with internal sales teams to understand key data and process requirements and formulate programs to deliver the insights and train teams
  • Work with relevant stakeholders including Sales leaders, Finance, Founders Office, and Product teams to drive the project roadmap, and implement the solution
  • Used coordination and planning skills to achieve results according to schedule.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement leading to 80% conversions. Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
  • Collaborated with the sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
  • Closely work with Customer Success team for measuring churn/ upsell/ cross sell/ Onboarding/ Implementation/ customer feedback/ customer satisfaction survey and share the key insights to internal stakeholders for decision decision-making.
  • Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
  • Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
  • Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
  • Monitored data hygiene and integrity and identified opportunities to improve data quality.
  • Submitting Churn/ Net Revenue Retention/Cohort/QBR reports to senior management to aid in business decision- making and planning.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings.
  • Worked with Sales,Customer Success and Marketing for sales compensation management.
  • Maintained current software licenses for computers and mobile devices.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.

Senior Analyst – Accounts Receivable

Shell Business Operations
Chennai
07.2014 - 03.2017
  • Expertise in overall functioning of Accounts Receivable processes.
  • Ensure all invoices are paid and billed on time.
    Sending reminders and follow up with customers on daily basis
  • Handling Escalations and addressing to the respective team for solution.
  • Act as a single point of contact with project team by providing Accounts Receivable inputs while migrating ERP from SAP to ENDUR.
    Interacting with customer, vendor and operations on query handling and resolving them in minimum TAT.
  • Preparing sales daily task file, which have to be submitted to Operations team on daily basis.
  • Weekly paper vs physical recon will be shared with stakeholders to know about the RINs inventory status
  • Preparing Past Due Reports, Dispute Reports, UAC Reports, Customer Level Reports, etc., and circulated to Management Weekly basis.
  • Identified all potential and non-potential errors are circulating to the entire team and educates them to eradicate the repetitive errors.
  • Preparing management metrics and circulating to the high-level management.
  • Part of Visual Management team and presenting team’s performance to the entire team and management on a monthly basis.
  • Ensuring all control is in place and Coordinating with internal and external Audit as the Single Point Interface & ensuring redress of all queries.
  • Ensures all process documents / SOP are reviewed on a quarterly basis.
  • Tracking all process exceptional and make sure all those are updated in the process documents.
  • Providing extensive process training and KT session to newly joined members.

Senior Analyst – Accounts Receivable

Flextronics Shared Service Center
Chennai
05.2011 - 06.2014
  • Handled accounts receivable activity for 2 different Americas sites (Milpitas & Northfield) relating to American region with more than 100 customers.
  • Generating the statement of accounts from BAAN and sending them to customer on a weekly basis & sending reminders/follow up aggressively to obtain the payment status.
  • Ensuring the funds are collected on a timely basis from the customers and applied to the invoices in BAAN.
  • Preparation of various MIS Reports like Invoice Level Reports, Summary Level Report, Cash Flow Forecast, UAC Report, Credit Report, Pre Alert Report, Executive Summary, etc., & circulating the same to the Internal & External Management.
  • Timely and accurate responses to all emails and telephone communications.
  • Creation of debit & credit notes in BAAN for customers as per site request and approvals.
  • Month end AR final balance confirmation done with customers and circulating the same to top officials at site.
  • Reconciliation of AR/GL in month end.
  • Dispute resolution based on the customer pay pattern,
  • Having regular interaction with the site controller on a weekly basis by displaying the performance of the site.
  • Early identification of disputes before invoice is getting past due.
  • Monitoring payment application in daily basis with the help of BAAN ageing report.
  • Update the each & every day follow up and communications with customers are inputting in Get Paid tool for Management purpose.

Education

MBA - Finance

S.I.V.E.T College of Management Studies
Chennai
06.2009 - 04.2011

Bachelor of Arts - B.Com General

Quaide Milleth College For Men
Chennai
06.2006 - 04.2009

Skills

    Revenue Recognition

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Timeline

Revenue Operations Specialist

OrangeScape Technologies Pvt LTD (Kissflow Inc)
07.2017 - Current

Senior Analyst – Accounts Receivable

Shell Business Operations
07.2014 - 03.2017

Senior Analyst – Accounts Receivable

Flextronics Shared Service Center
05.2011 - 06.2014

MBA - Finance

S.I.V.E.T College of Management Studies
06.2009 - 04.2011

Bachelor of Arts - B.Com General

Quaide Milleth College For Men
06.2006 - 04.2009

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