Prem Shankar Mishra
Backup & Storage Administrator
Greater Noida West
Summary
Experienced IT Infrastructure Engineer with over 8 years in storage administration and enterprise backup solutions. Manages critical IT infrastructure for high availability and effective disaster recovery. Skilled in storage technologies like NetApp FAS, Nimble, PureStorage and IBM Storwize, alongside backup solutions such as Veeam, Commvault and Veritas. Proficient in ITSM tools, enhancing operational efficiency while meeting SLA targets.
Overview
2
2
Languages
8
8
years of professional experience
Work History
IT service
Fujitsu Consulting India Pvt. Ltd.
07.2022 - Current
- Manage Incident, Service Request, Change Request, and Problem tickets while ensuring SLA compliance across P1, P2, and P3 incidents.
- Administer enterprise storage infrastructure including NetApp FAS, Pure Storage FlashArray, IBM Storwize SVC, and HPE Nimble Storage.
- Perform storage provisioning, LUN creation, volume expansion, storage allocation, SAN zoning, and firmware upgrades.
- Monitor storage health, capacity utilization, replication status, and performance; perform capacity planning and space optimization.
- Administer Veeam Backup & Replication infrastructure across VMware, Hyper-V, Nutanix AHV, and physical server environments.
- Create, modify, schedule, disable, enable, and delete backup jobs according to business and compliance requirements.
- Configure and manage backup repositories, backup proxies, scale-out backup repositories (SOBR), backup copy jobs & replication jobs.
- Perform Veeam Backup & Replication upgrades, patch installations, and version migrations with minimal production downtime.
- Onboard and decommission virtual machines, physical servers, and workloads into backup policies.
- Configure backup retention policies, synthetic full backups, incremental backups, and repository maintenance.
- Monitored backups, troubleshot job failures, validated restores, and conducted recovery testing to ensure data integrity and operational reliability.
- Execute file-level, VM-level, application-level, and instant recovery operations to meet business recovery objectives.
- Perform Veeam Backup for Microsoft 365 administration including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams backup management.
- Configure Microsoft 365 backup jobs, retention policies, repositories, and restore operations for user mailboxes and collaboration services.
- Developed PowerShell scripts for backup reporting, monitoring, and operational tasks, streamlining processes and minimizing manual efforts.
- Administer NetBackup environment by performing daily backup health checks, monitoring job success/failure, and resolving backup-related incidents.
- Troubleshoot failed NetBackup backup and restore jobs by analyzing logs, media server status, storage units, policies, and client connectivity.
IT service
Kyndryl Solutions Pvt. Ltd. (IBM)
01.2021 - 07.2022
- Managed NetApp FAS 8300 storage systems including volume and NFS share provisioning.
- Created and managed LUNs and initiator groups for SAN environments.
- Performed data compression and deduplication to optimize storage efficiency.
- Administered disk management, RAID DP and RAID-TEC configurations for high availability.
- Conducted Data ONTAP OS upgrades and managed SnapLock for data retention compliance.
- Managed primary and secondary storage systems with SnapMirror replication.
- Monitored device health, storage capacity, and performance to proactively identify and address potential issues.
- Administered IBM Storwize V5k, V7k, V9k, and SVC storage arrays to ensure optimal performance and reliability.
- Delivered technical support through ServiceNow ticketing system, resolving incidents and managing service requests to enhance operational efficiency.
- Collaborated with cross-functional teams for troubleshooting and resolving storage issues.
- Ensured backup and recovery operations were tested and reliable.
- Project: AXA
IT Service
IDC Technologies Sol. India Pvt. Ltd.
12.2018 - 01.2021
- Delivered prioritized, dedicated IT support to VIP and executive users across Windows 7/10 and Microsoft 365 environments.
- Ensured uninterrupted connectivity by troubleshooting VPN and Wi-Fi (guest & corporate) issues for high-profile users.
- Managed Outlook profiles, mailbox recovery, shared mailboxes, and calendar permissions via Exchange Console and Office 365.
- Provisioned user accounts, group mailboxes, and Skype for Business; administered Active Directory user rights.
- Configured executive meeting rooms with Cisco & Circuit video conferencing tools to enable seamless collaboration.
- Supported remote access, mobile device management (iPad/iPhone), and secure corporate resource access.
- Managed print services, shared drives, and conducted daily server health checks on Windows Server and basic Linux environments to ensure operational stability.
- Tracked and resolved IT incidents using Service Manager, adhering to strict SLAs while performing root cause analysis and managing escalations for continuous improvement.
- Updated IT asset inventories, documented processes, and trained junior staff to improve quality of VIP support.
- Project: Siemens Ltd.
IT Service
PC Solutions Pvt. Ltd.
06.2018 - 11.2018
- Managed incident lifecycle using ITSM tools (Service Manager) with SLA compliance and ticket documentation.
- Managed incident lifecycle through ITSM tools (Service Manager), ensuring SLA compliance and thorough ticket documentation for efficient resolution.
- Installed and deployed Microsoft applications via SCCM; troubleshot VPN, Wi-Fi, and network connectivity issues.
- Managed email provisioning and mailbox configurations through MS Exchange Console and Office 365.
- Supported network printers and mapped shared drives via Windows Remote Server.
- Configured iPads and mobile devices for remote work readiness.
- Monitored system health and backups, performing regular maintenance to uphold optimal system functionality and reliability.
- Maintained user communication for timely issue resolution, enhancing overall customer satisfaction and support experience.
- Project: American Express
Education
Azure Fundamentals - AZ-900
Microsoft
Bachelor of Computer Applications -
INSTITUTE OF MANAGEMENT STUDIES GHAZIABAD (CCSU Meerut)
Ghaziabad, India 04.2001 -
Intermediate -
Uttar Pradesh Board
Azamgarh, India01-2013
Matriculation -
C.B.S.E Board
Delhi, India01-2010
Skills
Veeam Backup & Replication
Commvault
Netbackup
MABS
Netapp FAS Storage
Nimble Storage
IBM Storwize SVC
Pure storage arrays
Co-Curricular activities & achievements:
Got runner up position in cricket at IMS Ghaziabad College. 1st Position in Chess at IMS Ghaziabad College Got runner up position in cricket at IMS Ghaziabad College. 1st Position in Chess at IMS Ghaziabad College
Interests
Playing Chess, Playing Cricket
Timeline
IT service
Fujitsu Consulting India Pvt. Ltd.
07.2022 - Current
IT service
Kyndryl Solutions Pvt. Ltd. (IBM)
01.2021 - 07.2022
IT Service
IDC Technologies Sol. India Pvt. Ltd.
12.2018 - 01.2021
IT Service
PC Solutions Pvt. Ltd.
06.2018 - 11.2018
Bachelor of Computer Applications -
INSTITUTE OF MANAGEMENT STUDIES GHAZIABAD (CCSU Meerut)
04.2001 -
Azure Fundamentals - AZ-900
Microsoft
Intermediate -
Uttar Pradesh Board
Matriculation -
C.B.S.E Board
Declaration: -
I hereby declare that all the above information is true and correct to the best of my knowledge.