PRERANA MOHAN
Bangalore
Summary
Technical Solutions Consultant | Systems Integration & Workflow Optimization Specialized in troubleshooting and delivering high-efficiency technical solutions for complex business environments. Known for a collaborative approach to problem-solving, ensuring seamless integration and alignment between client goals and technical execution.
Overview
3
3
years of professional experience
Work History
Technical Solutions Consultant
Hewlett Packard Enterprise
Bengaluru
04.2023 - 01.2026
- As a Technical Solutions Consultant at HPE, I played a crucial role in providing comprehensive support for HPE compute products
- This includes managing service level agreements (SLAs) to ensure timely resolution of customer issues and inquiries
- I excel in diagnosing and troubleshooting complex technical problems, leveraging my strong understanding of hardware components and operating systems
- Additionally, I actively contribute to the development of internal knowledge bases and training materials, enabling my colleagues to enhance their technical proficiency and deliver exceptional customer service
- My dedication to continuous learning has led me to develop expertise not only in hardware technologies but also in various operating systems, further strengthening my ability to deliver effective solutions to our clients
Education
MBA - Project Management
Manipal University
Jaipur, Rajasthan08-2025
B.E - Electronics And Communications Engineering
CMR Institute of Technology
Bangalore, Karnataka05.2023
Skills
- Project management and planning
- Server management
- Nutanix systems administration
- Salesforce and SharePoint expertise
- Windows and Linux server management
- Operating system administration
- Proficient in Excel
- Digital marketing strategies
Accomplishments
• Participated in a tech quiz held at the inter-department level (October 2020).
• Creative Excellence Awards, Recipient of multiple prizes in competitive art showcases
• Best Performance Award for Quarter 1, FY 2024 at Hewlett Packard Enterprise
• Recognized by HPE leadership for exceptional performance in cross-team technical challenges, leading to record-high customer feedback scores through rapid problem resolution
• Creative Excellence Awards, Recipient of multiple prizes in competitive art showcases
• Best Performance Award for Quarter 1, FY 2024 at Hewlett Packard Enterprise
• Recognized by HPE leadership for exceptional performance in cross-team technical challenges, leading to record-high customer feedback scores through rapid problem resolution
Hobbies and Interests
Drawing, Painting, Cooking, Travel and exploration, Swimming, Photography
Relevant Coursework and Certification
- Excel, Great learning2023
- The fundamentals of digital marketing, Google2022
- Project management, great learning2023
- Server management and OS Administration at HPE2023
Languages
English
First Language
Timeline
Technical Solutions Consultant
Hewlett Packard Enterprise
04.2023 - 01.2026
MBA - Project Management
Manipal University
B.E - Electronics And Communications Engineering
CMR Institute of Technology