Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Interests
Timeline
Hi, I’m

Prerana Polekar

Application Development Associate Manager
Pune
Prerana Polekar

Summary

As a Conversational AI expert with over 10 years of experience, possessing extensive knowledge and expertise in natural language processing, conversational AI, and related technologies. Have a proven track record of designing and developing high-quality conversational AI applications for clients in various industries. Experience includes managing teams of developers, collaborating with cross-functional teams, conducting regular testing and optimization, and staying up-to-date with the latest trends and technologies in conversational AI. An data engineer enthusiast . Overall, a self-motivated and results-driven professional who is committed to delivering exceptional user experiences and driving innovation in the field of conversational AI.

Overview

10
years of professional experience
13
years of post-secondary education
6
Certifications
4
Languages

Work History

Accenture
Pune

Application Development Associate Manager
12.2021 - Current

Job overview

  • Leading team of 8+ team members across 4 client delivering 15+ virtual assistants and conversational AI solutions successfully in various industries.
  • Collaborated with cross-functional teams to gather requirements, design solutions, and develop new features.
  • Implemented processes to improve application development and delivery, resulting in 20% reduction in application development time.
  • Conducted regular code reviews and implemented best practices to ensure high-quality code and reduce technical debt.
  • Monitor application performance and implement optimizations and new features as needed, resulting in 50-60% improvement in bot usage and 58% ROI .
  • Demonstrated technical & people leadership skills in managing projects from concept to completion.
  • Assisted in hiring and onboarding new team members. Mentored new joiners from different technical background to enable them upskill themselves in Microsoft Bot framework.

Accenture
Pune

Application Development Team Lead
11.2019 - 12.2021

Job overview

  • Developed and delivered virtual assistant solutions to the client across HR , Travel , Manufacturing , Tax & Legal domain being involved in end to end delivery starting from requirement gathering , designing solution architecture, building conversational flows, developing/integrating APIs and bot deployment on various supported channels .
  • Spearheaded technical discussion roundtables to track progress and optimize future resource distribution.
  • Acted as Scrum master communicating directly with project & client stakeholders , providing timely updates on project advancement along with being a Development Team Lead for the same projects leading the team of 5 .
  • Defined project-wide performance metrics such as developmental milestones, timeline goals and required completion dates.
  • Provided technical leadership of development for 4 simultaneous application products formulating strategies for application development framework creation and developmental processes.

Amdocs
Pune

AI Developer
02.2017 - 10.2019

Job overview

  • Developed conversational AI bots for HR, Travel and Program Management domain which includes processing employee HR policies, designing dialog flows, training NLU(Microsoft LUIS/Watson Assistant), development and deployment of backend APIs, , end to end integration
  • Bot is capable to answer small talk, policy related queries and provide recommendations based on user query intent
  • NLTK, Microsoft LUIS(NLU) and custom recommendation engine makes it intelligent agent which answers user queries with maximum accuracy
  • It has capability of suggesting most trending topics by analyzing historical conversations data of users
  • It retains conversation context throughout chat and can also identify context switching
  • When it is unable to identify intent due to incompleteness of query, it recommends most relevant suggestions to user using conversation stack
  • Processing logs for accuracy analysis and re-training bot based on usage and user feedback.
  • Developing and consuming APIs for custom built ML algorithms and NLTK scripts.
  • Drove R&D exploring latest Cognitive Services eg : Multi-language support for bot , language translation, speech APIs, sentiment analysis etc.

Amdocs
Pune

Mobile Developer
11.2015 - 02.2017

Job overview

  • Worked as Mobile App Developer building Enterprise Mobile App in iOS using Xamarin.iOS, Microsoft Azure Cloud, backend Web APIs for cross platform implementation .
  • Resolved app defects by reviewing bug reports and tracking repeatable malfunctions within software titles.
  • Collaborated across multi-disciplinary teams using Agile development frameworks.
  • Worked on backend APIs, Azure App Service, Azure KeyStore, Azure Storage, AAD(Azure Active Directory), MS SQL Server,Azure Mobile Engagement for app analytics.
  • Responsible for R&D of new features for mobile apps eg : Implementation of VOD for mobile platform (Android + iOS) using Azure Media service

Better Technology Labs
Pune

Software Engineer
07.2013 - 11.2015

Job overview

  • Core team member developing PicBackMan [https://www.picbackman.com/] Windows's version on Mac.
  • Designing and Implementing User Interface using Xcode.
  • Development in Xamarin, Database management in SQLITE.
  • Preparing and submitting application to Mac AppStore.
  • Troubleshooting customer’s issues, providing technical support.
  • Adding features and service accounts.

Education

Nowrosjee Wadia College
Pune, MH

Masters in Computer Science from Computer Science
06.2011 - 06.2013

University Overview

  • Hosted TechQriosity'12 annual inter- collegiate tech event as chief coordinator involving work and various teams handling different activities.
  • Successfully completed Masters with 57%

St. Mira's College For Girls
Pune, MH

Bachelor in Computer Science from Computer Science
06.2007 - 06.2010

University Overview

  • Member of Student Council representing Computer Science department
  • Best Student Awardee excelling in academics and extra curricular activities.
  • Graduated in 2010 with 75.83%

Annasaheb Magar Mahavidyalaya
Pune, MH

HSC(Maharashtra Board)-Higher Secondary School from Science Education
06.2005 - 06.2007

University Overview

  • Passed HSC (Maharashtra Board) with Physics-Chemistry-Maths group with 73.17 %

Angel High School
Loni Kalbhor, Pune

Secondary School Certificate (Maharashtra Board)
06.1999 - 06.2005

University Overview

  • Elected Captain of School House learning to lead a 400+ students belonging to the particular house .
  • Won inter school elocution competition conducted by Indian Red Cross Society
  • Cleared SSC (Maharashtra Board) 2005 passed with 74%

Skills

    Conversation AI

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Accomplishments

Accomplishments
  • Spot Fixing at Om Super Market Chowk conducted by The Ugly Indian , an civil right and social event which involved volunteers from various sectors coming together to clean and beautify specific vicinity.
  • Served as Digital Marketing Manager for WiMLDS (Women in Machine Learning & Data Science) organizing various modules like communication channel, social media, digital marketing and other extracurriculars.
  • Machine Learning and Data Science enthusiast trying to understand the field by attending various meetups conducted by WiMLDS Pune.
  • Worked as Core Committee organizing member for WiDS(Women in Data Science) Pune's first ever Data Science Conference.

Affiliations

Affiliations
  • Active member of Toastmasters International an nonprofit educational organization headquartered in US that operates clubs worldwide for the purpose of promoting communication and public speaking skills
  • Served as Vice President Education for DVCI Amdocs Toastmasters Club, Pune.
  • Served as Vice President Public Relations for Rise Toastmaster Club, Pune.

Certification

OCJP (Oracle Certified Java Professional)

Interests

Travelling

Reading

Gardening

Exploring various art forms

Music

Timeline

Northwestern University 101: Leading with Analytics and Artificial Intelligence Virtual Program

05-2022

Microsoft Certified: Power Platform Fundamentals

01-2022
Application Development Associate Manager
Accenture
12.2021 - Current

Microsoft Certified : Azure Data Scientist Associate

08-2020

Microsoft Certified : Azure AI Engineer Associate

12-2019
Application Development Team Lead
Accenture
11.2019 - 12.2021

Exam 473 : Designing and Implementing Cloud Data Platform Solutions

07-2017
AI Developer
Amdocs
02.2017 - 10.2019
Mobile Developer
Amdocs
11.2015 - 02.2017
Software Engineer
Better Technology Labs
07.2013 - 11.2015
Nowrosjee Wadia College
Masters in Computer Science from Computer Science
06.2011 - 06.2013

OCJP (Oracle Certified Java Professional)

11-2010
St. Mira's College For Girls
Bachelor in Computer Science from Computer Science
06.2007 - 06.2010
Annasaheb Magar Mahavidyalaya
HSC(Maharashtra Board)-Higher Secondary School from Science Education
06.2005 - 06.2007
Angel High School
Secondary School Certificate (Maharashtra Board)
06.1999 - 06.2005

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Prerana PolekarApplication Development Associate Manager