Summary
Overview
Work History
Education
Skills
Timeline
Generic
PRERNA BARAIK

PRERNA BARAIK

SRI VIJAYAPURAM

Summary

Dynamic travel professional with experience at Travel Andaman, excelling in customer relationship management and strategic planning. Proven track record in enhancing client satisfaction through well-researched travel options and personalized itineraries. Skilled in Microsoft Office Suite and adept at verbal communication, ensuring seamless interactions and memorable travel experiences for diverse clientele.

Overview

1
1
year of professional experience

Work History

Andaman Prerna tours and travels

Travel Companies
03.2025 - Current
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Updated and maintained customer databases to increase customer retention.
  • Followed up with customers to increase customer service with travel plans.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Airport hotel

Front Desk Receptionist Intern
Dollygunj , India
08.2024 - 02.2025
  • Developed and maintained current spreadsheets for tracking and analysis of office data.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Collected Type payments, processed transactions and updated relevant records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

Education

Vivekananda Kendra Vidyalaya
Lamba Line, Sri Vijayapuram, Andaman And Nicob Ind

Skills

    Strategic Planning & Scheduling

    Verbal & Written Communication

    Email Correspondence

    Microsoft Office Suite (Word, Excel, PowerPoint)

    Customer Relationship Management

    Reservation Systems

Timeline

Andaman Prerna tours and travels

Travel Companies
03.2025 - Current

Airport hotel

Front Desk Receptionist Intern
08.2024 - 02.2025

Vivekananda Kendra Vidyalaya

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PRERNA BARAIK