Prerna Bhosale
Customer Service
Pune,MH
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Associate
Amazon
Pune, Maharashtra
10.2020 - Current
- Working as a Customer Service Associate (CSA) at Amazon since October 2020.
- Handle calls and emails.
- Help customers log in into their account.
- Help troubleshoot any errors on customer accounts.
- Process refunds, report unauthorized transactions as fraudulent.
- Locate orders and help customers place replacement orders or with a refund.
- Help place orders and answer all account related queries.
- Customer Solutions Agent 2 at PayPal.
- Troubleshooting account related issues for customers.
- Re-set password, login issues, cashback related issues.
Customer Solutions agent
PayPal
Bangalore, Karnataka
11.2019 - 03.2020
- Handle calls, chats and emails.
- Helping customers with filing disputes, chargebacks, refunds and withdrawals.
- Manually raising cashbacks.
- Helping customers set up an account and answer all account related queries.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and team productivity by promoting operational best practices.
Fraud Recovery Analyst
JP Morgan Chase & Co.
Bangalore, Karnataka
09.2017 - 10.2019
- Deep dive into each transaction reported as fraud.
- Determine the liability of the funds provided by the bank to the customer for every charge.
- Guiding a customer how to block their card, finding a transaction on their account, troubleshooting application login and password issues.
- Reaching out to the customer to understand why a transaction is fraud.
- Reaching out to the merchant to gather information on the charge.
Customer Service Executive
Mphasis
Pune, Maharashtra
05.2016 - 06.2017
- Worked with Zurich Insurance from May 2016 to June 2017.
- Claims handler for Zurich Motor Insurance.
- Set claims on behalf of Zurich Insured’s.
- Dealing with other insurance companies regarding the claims.
- Roles involved in claims reviews, investigations and set-ups.
- Determining and stating fraudulent claims.
- Helping customers with their premiums and finding the best policy suitable for each customer.
Teacher
Rosary High School
Pune, Maharashtra
06.2015 - 03.2016
- Made lesson plans and conducted tests regularly to evaluate the progress of students.
- Helped students with revision of previous day curriculum.
- Monitored the progress of every child closely and made amendments in the style of teaching wherever required.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
Education
Post Graduate Diploma - Human Resources Management
MITSDE
Pune 09.2017 - 08.2018
Bachelor - English And Economics
PMET College
Pune 06.2015 - 05.2016
Bachelor of Commerce - Banking And Finance
Vidya Bhavan College of Commerce
Pune 06.2011 - 05.2014
Skills
Account management
Timeline
Customer Service Associate
Amazon
10.2020 - Current
Customer Solutions agent
PayPal
11.2019 - 03.2020
Post Graduate Diploma - Human Resources Management
MITSDE
09.2017 - 08.2018
Fraud Recovery Analyst
JP Morgan Chase & Co.
09.2017 - 10.2019
Customer Service Executive
Mphasis
05.2016 - 06.2017
Bachelor - English And Economics
PMET College
06.2015 - 05.2016
Teacher
Rosary High School
06.2015 - 03.2016
Bachelor of Commerce - Banking And Finance
Vidya Bhavan College of Commerce
06.2011 - 05.2014
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