Prerna Bhosale
Customer Service
Pune,MH
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Associate
Amazon
Pune, Maharashtra
10.2020 - Current
- Working as a Customer Service Associate (CSA) at Amazon since October 2020.
- Handle calls and emails.
- Help customers log in into their account.
- Help troubleshoot any errors on customer accounts.
- Process refunds, report unauthorized transactions as fraudulent.
- Locate orders and help customers place replacement orders or with a refund.
- Help place orders and answer all account related queries.
- Customer Solutions Agent 2 at PayPal.
- Troubleshooting account related issues for customers.
- Re-set password, login issues, cashback related issues.
Customer Solutions agent
PayPal
Bangalore, Karnataka
11.2019 - 03.2020
- Handle calls, chats and emails.
- Helping customers with filing disputes, chargebacks, refunds and withdrawals.
- Manually raising cashbacks.
- Helping customers set up an account and answer all account related queries.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and team productivity by promoting operational best practices.
Fraud Recovery Analyst
JP Morgan Chase & Co.
Bangalore, Karnataka
09.2017 - 10.2019
- Deep dive into each transaction reported as fraud.
- Determine the liability of the funds provided by the bank to the customer for every charge.
- Guiding a customer how to block their card, finding a transaction on their account, troubleshooting application login and password issues.
- Reaching out to the customer to understand why a transaction is fraud.
- Reaching out to the merchant to gather information on the charge.
Customer Service Executive
Mphasis
Pune, Maharashtra
05.2016 - 06.2017
- Worked with Zurich Insurance from May 2016 to June 2017.
- Claims handler for Zurich Motor Insurance.
- Set claims on behalf of Zurich Insured’s.
- Dealing with other insurance companies regarding the claims.
- Roles involved in claims reviews, investigations and set-ups.
- Determining and stating fraudulent claims.
- Helping customers with their premiums and finding the best policy suitable for each customer.
Teacher
Rosary High School
Pune, Maharashtra
06.2015 - 03.2016
- Made lesson plans and conducted tests regularly to evaluate the progress of students.
- Helped students with revision of previous day curriculum.
- Monitored the progress of every child closely and made amendments in the style of teaching wherever required.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
Education
Post Graduate Diploma - Human Resources Management
MITSDE
Pune 09.2017 - 08.2018
Bachelor - English And Economics
PMET College
Pune 06.2015 - 05.2016
Bachelor of Commerce - Banking And Finance
Vidya Bhavan College of Commerce
Pune 06.2011 - 05.2014
Skills
Account management
Order fulfillment
Good listening skills
Creative problem solving
Call center operations
Fraud detection and prevention
Online chat
Complaint resolution
Inbound call resolution
Timeline
Customer Service Associate
Amazon
10.2020 - Current
Customer Solutions agent
PayPal
11.2019 - 03.2020
Post Graduate Diploma - Human Resources Management
MITSDE
09.2017 - 08.2018
Fraud Recovery Analyst
JP Morgan Chase & Co.
09.2017 - 10.2019
Customer Service Executive
Mphasis
05.2016 - 06.2017
Bachelor - English And Economics
PMET College
06.2015 - 05.2016
Teacher
Rosary High School
06.2015 - 03.2016
Bachelor of Commerce - Banking And Finance
Vidya Bhavan College of Commerce
06.2011 - 05.2014