Prerna Das
Cuttack
Summary
MBA (Marketing) candidate and former healthcare professional with experience in customer engagement, service design, and outreach. Improved patient retention through communication and feedback systems. Passionate about applying consumer insights and storytelling to drive brand and marketing impact.
Overview
3
3
years of professional experience
Work History
Junior Dentist
Health and Dental Care
Cuttack
01.2023 - 01.2025
- - Delivered patient-focused services to 500+ individuals, emphasizing empathy and satisfaction.
- - Created structured post-treatment communication templates used by the clinic.
- - Initiated patient feedback system that improved retention and NPS by 15%.
- - Led internal hygiene audits to standardize service SOPs and reduce patient complaints.
- - Mentored junior assistants on patient engagement best practices.
Dental Intern
IMS & SUM Hospital
Bhubaneswar
11.2021 - 11.2022
- - Engaged with 500+ patients from diverse socio-economic backgrounds.
- - Participated in weekly dental OPDs and rural health outreach camps.
- - Designed patient education material distributed during health drives.
- - Collaborated with cross-functional teams including doctors and admin staff.
Education
MBA - Marketing
TA Pai Management School
India07-2025
Bachelor of Dental Surgery -
Institute of Dental Sciences
Bhubaneswar, India01.2021
Skills
- Brand Storytelling
- Content Creation
- Consumer Research
- CX Design
- Event Execution
- Public Speaking
- Team Leadership
- Patient management
- Market research
- Digital marketing
Accomplishments
- Presented at National Forum: Delivered a poster presentation on Salivary Pacemakers at IDA Women’s Dental Council (2022), showcasing scientific storytelling and public speaking to a professional audience of 200+.
- Led high-impact health campaigns, spearheaded dental awareness initiatives reaching over 1,000 individuals across schools and underserved communities, demonstrating marketing activation and local stakeholder engagement
- Improved patient retention: implemented a structured feedback and communication process that improved patient satisfaction and boosted the clinic's retention rate by 15% within 6 months
Hobbies and Interests
Passionate about healthcare innovation, visual design, and storytelling. Enjoy painting and clay sculpting as creative outlets. Deeply interested in travel-based consumer insights, exploring how culture shapes behavior and brand perception.
Timeline
Junior Dentist
Health and Dental Care
01.2023 - 01.2025
Dental Intern
IMS & SUM Hospital
11.2021 - 11.2022
MBA - Marketing
TA Pai Management School
Bachelor of Dental Surgery -
Institute of Dental Sciences
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