Prerna Gupta
Jhansi
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Bird WorldWide Flight Services
New Delhi
2022.10 - Current
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Operated various computer programs related to customer service operations.
Education
Bachelor of Commerce -
J.S University
Shikohabad, UP2024-06
Intermediate - Commerce
Lord Mahakaleshwar Inter College
Jhansi, UP2021-05
High School Diploma -
The Woods Heritage School
Jhansi, UP2019-05
Skills
- Case Management
- Information Verification
- Inbound Customer Service
- Problem Resolution
- Outstanding communication skills
- Customer Relations
- Complaint Handling
- Customer Complaint Resolution
Languages
Hindi
First Language
English
Proficient (C2)
C2
Affiliations
- Effective Communication Skills
- Team Work
- Positive Attitude
Timeline
Customer Service Agent
Bird WorldWide Flight Services
2022.10 - Current
Bachelor of Commerce -
J.S University
Intermediate - Commerce
Lord Mahakaleshwar Inter College
High School Diploma -
The Woods Heritage School
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