Prerna Mehra
Senior Process Associate
Summary
A versatile challenging position in a progressive firm & aiming at constant up-gradation at both professional and personal level. Emphasis on hardwork & making a significant contribution to the industry.
Qualification :-
- Bachelors in Commerce (B.Com) from DU (SOL)
- Bachelors in Computer Applications (BCA) from PTU
- Masters in Computers Applications (MCA) from PTU
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Process Associate
Sopra Steria Ltd.
Noida
12.2015 - 12.2018
The responsibilities were to work with the NHS dept. (i.e. National
Health Service).
- Maintain the AHT (Average handling time)
- Giving the shortest solution by E-mails to the head office in Bristol.
- Checking out the Invoices position if paid on time given.
- Maintain the PO (Purchase Order) as well.
Senior Associate Operations, Process Associate
Aegis Ltd, Sopra Steria Ltd
New Delhi
11.2014 - 11.2015
Responsibilities were to :-
- Handling the accounts of the Vodafone Customers.
- Checking the bills paid.
- Mainline the Average Handling Time
- Providing the new offers launched by the Company.
- Keeping the customers in tact and in count as well.
IT Executive
Promising Management Solutions Pvt. Ltd.
New Delhi
11.2012 - 11.2014
Responsibilities were to :
- Check the regular updates on the software of the company.
- Troubleshooting the settings for any virus in panel.
Education
B.Com - Commerce
B.Com
Delhi University 02.2012 - 03.2016
Bachelor in COmputer Applications - Computer Engineering
Punjab Technical University
New Delhi 08.2008 - 12.2011
Masters in Computer Applications - Computer
Punjab Technical University
New Delhi 02.2012 - 12.2014
Skills
Good communication and interpersonal skills
Believe in the dignity of hard work
Keeping the futuristic approach about life
Having the long term commitment with the company at a higher position
Timeline
Process Associate
Sopra Steria Ltd.
12.2015 - 12.2018
Senior Associate Operations, Process Associate
Aegis Ltd, Sopra Steria Ltd
11.2014 - 11.2015
IT Executive
Promising Management Solutions Pvt. Ltd.
11.2012 - 11.2014
B.Com - Commerce
B.Com
02.2012 - 03.2016
Masters in Computer Applications - Computer
Punjab Technical University
02.2012 - 12.2014
Bachelor in COmputer Applications - Computer Engineering
Punjab Technical University
08.2008 - 12.2011