Prerna Pipariya
Mumbai
Summary
Proactive Technical Consultant with expertise in customer support, technical case management, and cross-functional coordination. Skilled in problem-solving and stakeholder management to resolve issues efficiently and enhance customer satisfaction. Committed to leveraging technical knowledge and customer-centric strategies to foster client relationships and drive business success as a Technical Account Manager.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Technical Consultant
Hewlett Packard Enterprise
Pune
04.2024 - Current
- Deliver technical and customer support by understanding customer requirements, providing accurate and timely resolutions, and ensuring a positive customer experience.
- Manage customer inquiries from initial acknowledgment through resolution, maintaining clear communication and proactive follow-up to ensure issues are fully addressed.
- Handle complex and challenging customer cases with professionalism, ownership, and a solution-oriented approach, ensuring concerns are resolved efficiently.
- Collaborated with cross-functional teams to assess and resolve customer issues, contributing to reduced resolution time and enhanced service quality.
- Serve as a reliable point of contact for inbound customer calls, actively listening to understand concerns and direct customers to the appropriate teams for specialized assistance.
- Demonstrated ownership and accountability by taking on additional responsibilities and supporting critical business needs beyond core duties.
- Act as a knowledge resource for teammates by providing guidance on challenging cases, sharing technical and process knowledge, and collaborating on effective solutions.
- Mentor and support new and existing team members, contributing to faster knowledge transfer, improved confidence, and stronger team performance.
- Contribute to a collaborative, learning-focused team environment through peer coaching, knowledge sharing, and cross-team collaboration.
- Identified recurring customer issues and shared observations and solutions with the team, leading to improved troubleshooting approaches and consistent support outcomes.
- Consistently recognized for dependability, willingness to step up during critical situations, and commitment to delivering high-quality outcomes for customers and the business.
Education
Bachelor in Information And Technology - IT
Usha Pravin Gandhi College
Mumbai 08.2020 - 05.2023
Skills
- Technical strategy
- Customer support
- Case management
- Account management
- Issue escalation
- Documentation management
- Technical documentation
- Problem solving
- Cross-functional coordination
- Team collaboration
- Clear communication
- Client communication
- Attention to detail
- Ownership mindset
Accomplishments
Awards & Recognition
- Earned multiple performance and excellence recognitions across FY2025 and FY2026 for consistently demonstrating strong customer focus, technical expertise, accuracy, ownership, and alignment with HPE values.
- FY'25 Q1 – Top Performer, Bangalore AEM (Rewards & Recognition): Recognized as a top performer for delivering strong results and consistently demonstrating high performance.
- FY'25 Q1 – Top Performer, Pune GSR Global Remote Service: Recognized as a top performer by Girirajan Maignanam for my performance and contribution to the Global Remote Service team.
- FY'25 H1 – Superstar Recognition: Recognized as a Superstar for Delivering Remarkable Value and Excellence by Scott MacPhee and Sanjay Mujoo, highlighting my commitment to delivering high-quality results and creating value.
- FY'25 Q3 – Accelerate X Culture Recognition: Recognized for my unwavering commitment to the Accelerate X culture and for embodying the Pivot pillar of Technical Accuracy through my focus on delivering accurate and reliable technical support.The recognition was awarded by Mike Mero.
- FY'26 Q1 – Best Performer: Recognized as a Best Performer in recognition of demonstrating the HPE behavior "Commit and Go." This recognition was awarded by Girirajan Maignanam, Senior Director, GTS Business Operations & Pune Site Leader, for my strong ownership, commitment, and execution.
- FY'26 Q2 – Top Performer: Recognized as a Top Performer by Swaraj Kumar and Nilesh Rane, further demonstrating my consistent performance and contribution to the team.
- These recognitions across multiple quarters demonstrate my consistent ability to deliver strong business results, maintain high standards of technical accuracy, support customers effectively, and demonstrate HPE behaviors and values.I am proud of maintaining this level of performance while continuing to contribute positively to my team and the organization.
Timeline
Technical Consultant
Hewlett Packard Enterprise
04.2024 - Current
Bachelor in Information And Technology - IT
Usha Pravin Gandhi College
08.2020 - 05.2023