Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
Major Deliverables
HOBBIES & INTERESTS
Timeline
Generic
Prerna R K

Prerna R K

Hyderabad

Summary

Dynamic L&D Executive with a proven track record in enhancing customer service and fostering client relationships. Skilled in conflict resolution and team management, I successfully implemented training initiatives that improved operational efficiency and guest satisfaction. Committed to maintaining high standards of service and safety compliance. Multi-talented Executive adept at operating in diverse capacities to achieve business goals. Proficient in a wide range of areas, including service management, revenue generation, and strategic planning. Hardworking and proactive leader with a disciplined execution.

Overview

4
4
years of professional experience
1
1
Certification

Work History

L&D Executive

Fortune ITC
Hosur,Bangalore
06.2025 - Current
  • Led initiatives to improve customer service levels throughout organization.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Made daily reports and records accordingly
  • Prepared monthly and weekly training plans to make sure training sessions go smoothly.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Server Intern

Galt House Hotel & Suites by Wyndham
Louisville
12.2023 - 12.2024
  • Greet guests warmly upon arrival and assist with seating arrangements as needed.
  • Support senior servers with efficient delivery of food and beverages to guests.
  • Accurately take and relay F&B orders to the kitchen staff in a timely manner.
  • Ensure prompt and correct delivery of meals and beverages to guests.
  • Maintain a clean, organised, and hygienic dining area and service stations throughout the shift.
  • Ensure guest satisfaction and address any concerns promptly.
  • Set up and reset tables before, during, and after service, ensuring utensils, napkins, and condiments are fully stocked.
  • Follow all health and safety guidelines to create a safe and sanitary environment.
  • Assist in processing customer payments and handling POS transactions efficiently.

Food and Beverage Intern

The Manohar Hotel
Hyderabad
12.2021 - 06.2022
  • Worked closely with kitchen and service teams to ensure timely and high-quality dish presentation.
  • Identified inefficiencies in front-of-house operations and implemented improvements that elevated guest satisfaction.
  • Spearheaded process enhancements that streamlined workflow and increased operational effectiveness.
  • Assisted in inventory management and stock control, ensuring the availability of essential items for uninterrupted service.
  • Engaged with guests to collect feedback, addressing concerns promptly to enhance overall dining experiences.

Education

Bachelor's Degree - Hotel Management

Sun Institute of Tourism And Management
Visakhapatnam, India
03-2023

Skills

  • Guest Relations & Communication
  • Customer Service Excellence
  • Guest Engagement & Interaction
  • Team leading & Mentoring
  • Service Efficiency & Operations
  • Fast-Paced Environment Handling
  • Multitasking & Time Management
  • leadership & interpersonal skills
  • Workflow Prioritisation
  • Team-Oriented Service
  • Positive Work Ethic
  • Adaptability & Flexibility

Certification

Certified Course: Introduction to Events Management – Coursera (2025-03)

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
odia
Proficient (C2)
C2

Major Deliverables

- Induction and orientation

- Onboarding training

-Guest satisfaction Practice

- Track of training session reports & records

-Revenue management

-Maintaining Audits records

-Self enhancement sessions

-Training needs analysis

-SOP Controls

HOBBIES & INTERESTS

  • Cooking
  • Dancing
  • Travelling
  • Pursuing new adventure
  • Listening to Music
  • Reading books

Timeline

L&D Executive

Fortune ITC
06.2025 - Current

Server Intern

Galt House Hotel & Suites by Wyndham
12.2023 - 12.2024

Food and Beverage Intern

The Manohar Hotel
12.2021 - 06.2022

Bachelor's Degree - Hotel Management

Sun Institute of Tourism And Management

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Prerna R K