Bolt, Amadeus, IQD, Sita
Prerna Sharma
New Delhi
Summary
At Vfs Global, I spearheaded a document verification system that significantly enhanced visa approval efficiency. My adeptness in immigration issues and exceptional customer service skills led to expedited processing and heightened satisfaction. Specializing in risk assessment and application review, I managed vast application volumes with unparalleled precision.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Visa Processing Officer
Vfs Global
03.2022 - 07.2025
- Provided excellent customer service, addressing applicant inquiries in a timely and professional manner.
- Enhanced the visa approval process by implementing an efficient document verification system.
- Expedited urgent visa requests, prioritizing cases based on individual circumstances and needs.
- Managed high volumes of visa applications, consistently meeting tight deadlines without compromising accuracy or attention to detail.
- Streamlined applicant interviews for faster processing times and increased satisfaction rates.
Travel Consultant
IGT Solutions
Gurugram , Haryana
11.2020 - 07.2021
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Education
Bechlor Of Art - Political Science
Damyanti Raj College
Bisauli Badaun (Uttar Pradesh)06.2021
Diploma In Aviation And Travel Program - Travel And Tourism
Frankfinn Institute of Air Hostesses And Travel Pr
New Delhi 04.2020
Skills
Immigration Issues
Research
Risk Assessment
Application Review
Passport Control Screening
Data verification
Software
Timeline
Visa Processing Officer
Vfs Global
03.2022 - 07.2025
Travel Consultant
IGT Solutions
11.2020 - 07.2021
Bechlor Of Art - Political Science
Damyanti Raj College
Diploma In Aviation And Travel Program - Travel And Tourism
Frankfinn Institute of Air Hostesses And Travel Pr