Prerna Singh

• Help Staffing and recruitment firms create more efficiencies in their business through leveraging automation and AI
• Perform stakeholder analysis to identify user personas for an account.
• Work in tandem with the Account Executives / Account Management team to ensure timely renewals.
• Identify risks ahead of 180 days and implement risk mitigation plans.
• Collaborate with Sales and give quarterly review meetings to customers
• Collaborate with the Implementation team to onboard and make the customers go-live within 90 days

• Provide actionable insights and recommendations on key success metrics based on the customer's Primary Business Use Case and Objectives.
• Perform stakeholder analysis to identify champions for an account to facilitate customer references, testimonials and case studies.
• Develop and maintain healthy relationship with key business stakeholders across levels to penetrate deeper into their business. Also,conduct periodic Value Realization Check-in (VRCI) and Executive Business Review (EBR) meetings with stakeholders, including CXOs.
• Calculate risk forecasts based on product adoption and market trends, close renewal, up-sell opportunities within assigned customer accounts to achieve targeted renewal rate and work on improving retention rate while delivering Customer Delight.
• Serve as the internal voice of the customer and advocate for their needs (services, support, product management, executive alignment).

• Onboarded and trained new customers how to use the platform efficiently.
• Took ownership and accountability for ensuring customer retention and catalysing expansion opportunities.
• Established initiatives to increase user adoption and retention.
• Ensured a steady quarterly enterprise retention of >95% in my assigned territories.
• Worked on product adoption, growth and feature enhancements with engineering and product teams.

Managed, tracked and coordinated problem resolution and escalation processes. Recommended solutions to the customer network, establishing the overall strategy for adoption of the product.