Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Prerna Prerna

Operation management and training
Phagwara,Punjab
Prerna Prerna

Summary

Detail-oriented psychology graduate with a strong foundation in kitchen management, seeking to leverage my organizational and interpersonal skills to pursue a career in psychology-related roles. Eager to apply my understanding of human behavior and teamwork abilities to contribute effectively in the field.

Overview

5
years of professional experience
2
years of post-secondary education

Work History

Cleo fashion
Chilliwack,BC, British Columbia

Assistant Manager
10.2023 - 10.2023

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Pink Sky Toronto

Jr Chef
04.2023 - 07.2023

Job overview

  • Acted as head chef when required to maintain continuity of service and quality.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Mentored kitchen staff to prepare each for demanding roles.

JRG Townhall

Supervisor of Operations
10.2022 - Current

Job overview

  • Utilized positive communication to encourage team and promote integrity and respect.
  • Collaborated with other coaches to create and execute game plans.
  • Monitored team practices to establish high level of performance.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.

Bright Eye Brewing

Jr. Sous Chef
03.2021 - 09.2022

Job overview

  • Led team by example in preparing items accurately and according to high-quality standards.
  • Oversaw cleanliness of each station in kitchen.
  • Monitored recipe portioning to control food costs.
  • Ordered food items for upcoming events per sous chef request.

Senor Froggy

Certified Restaurant Supervisor
06.2020 - 01.2021

Job overview

  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

Safeway

Cashier Team Lead
03.2020 - 07.2020

Job overview

  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Sandman Hotel & Suites

Housekeeping Supervisor
08.2019 - 10.2020

Job overview

  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Addressed customer feedback and complaints to maximize satisfaction.

Education

Indra Gandhi National Open University
Delhi

Bachelor Of Arts from Psychology
2024 - Current (1 year & 1 month)

Kamala Nehru Jr. College For Women
Phagwara

Diploma from Humanities
2016 - 2018 (2 years)

Skills

  • Physical Training
  • Complex Problem-Solving
  • Exercise Planning
  • Negotiation
  • Building Relationships
  • First Aid and CPR Certified
  • Scheduling Software
  • Microsoft Office
  • Verbal and Written Communication
  • Microsoft Outlook
  • Coaching and Mentoring

Timeline

Indra Gandhi National Open University

Bachelor Of Arts from Psychology
2024 - Current (1 year & 1 month)

Assistant Manager

Cleo fashion
10.2023 - 10.2023

Jr Chef

Pink Sky Toronto
04.2023 - 07.2023

Supervisor of Operations

JRG Townhall
10.2022 - Current

Jr. Sous Chef

Bright Eye Brewing
03.2021 - 09.2022

Certified Restaurant Supervisor

Senor Froggy
06.2020 - 01.2021

Cashier Team Lead

Safeway
03.2020 - 07.2020

Housekeeping Supervisor

Sandman Hotel & Suites
08.2019 - 10.2020

Kamala Nehru Jr. College For Women

Diploma from Humanities
2016 - 2018 (2 years)
Prerna PrernaOperation management and training