Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Prerona Chaudhuri

Prerona Chaudhuri

Senior Project Specialist
Kolkata

Summary

Maintained the security and operation of online platforms that rely on user-generated material. Organised senior project specialist with 2.5 years of experience along with 4 years of experience in Hospitality.Trained in leadership and offering meticulous eye for scheduling and proofreading details. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Senior Project Specialist

Wipro Technologies
Hyderabad
06.2021 - Current
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved social site quality.
  • Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
  • Evaluated new tools and techniques to stay current on market trends, incorporating innovative approaches into the QA process when applicable.
  • Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.

Guest Relations Executive

Fairfield By Marriott
Hyderabad
12.2020 - 04.2021
  • Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration.

Front Office Team Lead

IBIS(Accor Group Of Hotels)
Kolkata
03.2019 - 12.2020


  • Managed reservation system, accurately inputting bookings and managing cancellations or changes.
  • Monitored staff performance regularly.
  • Handled guest complaints professionally, taking appropriate action to resolve issues promptly and maintain a positive reputation for the hotel brand.
  • Oversaw financial transactions at the front desk, ensuring accurate billing and proper cash handling procedures were followed.
  • Managed room inventory effectively to maximize occupancy rates and minimize overbooking situations.

Front Office Supervisor

Ellaa Hotels
Hyderabad
05.2018 - 02.2019
  • Ensured guest satisfaction by promptly handling guest feedback and implementing improvements to avoid future complaints.
  • Trained new front office associates in hotel policies, software usage, and customer service best practices.
  • Handled guest complaints professionally, taking appropriate action to resolve issues promptly and maintain a positive reputation for the hotel brand.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.

Front Office Associate

Ellaa Hotel
Hyderabad
05.2016 - 04.2018


  • Participated in regular staff meetings to discuss best practices.
  • Coordinated with other department staffs to address facility issues promptly, minimising disruptions for guests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Responsible for the smooth Check-in & Check-out process while taking care of the guests requirements(including VIP guests & members as well)

Education

3 Years Of Bachelor Degree (H) - Arts Honours

East Calcutta Girls’ College
Kolkata
06.2011 - 06.2014

2 Years Of Post Graduation Diploma - Hospitality Administration And Management

Decent International Institute of Hotel Management
Kolkata, India
05.2015 - 07.2017

Higher Secondary Education - Arts

Christ Church Girls’ High School
Kolkata, India
05.2009 - 05.2011

Skills

Report preparation

Accomplishments

  • Established an efficient document database during my first 30 days in Wipro,reducing slack time by 10% and improving overall efficiency.
  • Supervisor a team of 24 members
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved the appreciation from the guests through Trip Advisor, MakeMyTrip, Google, Marriott Bonvoy Portal etc.
  • Best employee of the month July 2017 as a F.O.A.
  • Best employee of the month November 2019 as a F.O. T.L.
  • Got Wipro Winners’ Circle(RNR) 3 awards for the following months April, May & July in the year 2023.

Timeline

Senior Project Specialist

Wipro Technologies
06.2021 - Current

Guest Relations Executive

Fairfield By Marriott
12.2020 - 04.2021

Front Office Team Lead

IBIS(Accor Group Of Hotels)
03.2019 - 12.2020

Front Office Supervisor

Ellaa Hotels
05.2018 - 02.2019

Front Office Associate

Ellaa Hotel
05.2016 - 04.2018

2 Years Of Post Graduation Diploma - Hospitality Administration And Management

Decent International Institute of Hotel Management
05.2015 - 07.2017

3 Years Of Bachelor Degree (H) - Arts Honours

East Calcutta Girls’ College
06.2011 - 06.2014

Higher Secondary Education - Arts

Christ Church Girls’ High School
05.2009 - 05.2011

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Prerona Chaudhuri Senior Project Specialist