Prerona Chaudhuri
Senior Project Specialist
Kolkata
Summary
Maintained the security and operation of online platforms that rely on user-generated material. Organised senior project specialist with 2.5 years of experience along with 4 years of experience in Hospitality.Trained in leadership and offering meticulous eye for scheduling and proofreading details. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Senior Project Specialist
Wipro Technologies
Hyderabad
06.2021 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved social site quality.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Evaluated new tools and techniques to stay current on market trends, incorporating innovative approaches into the QA process when applicable.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
Guest Relations Executive
Fairfield By Marriott
Hyderabad
12.2020 - 04.2021
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration.
Front Office Team Lead
IBIS(Accor Group Of Hotels)
Kolkata
03.2019 - 12.2020
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Monitored staff performance regularly.
- Handled guest complaints professionally, taking appropriate action to resolve issues promptly and maintain a positive reputation for the hotel brand.
- Oversaw financial transactions at the front desk, ensuring accurate billing and proper cash handling procedures were followed.
- Managed room inventory effectively to maximize occupancy rates and minimize overbooking situations.
Front Office Supervisor
Ellaa Hotels
Hyderabad
05.2018 - 02.2019
- Ensured guest satisfaction by promptly handling guest feedback and implementing improvements to avoid future complaints.
- Trained new front office associates in hotel policies, software usage, and customer service best practices.
- Handled guest complaints professionally, taking appropriate action to resolve issues promptly and maintain a positive reputation for the hotel brand.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
Front Office Associate
Ellaa Hotel
Hyderabad
05.2016 - 04.2018
- Participated in regular staff meetings to discuss best practices.
- Coordinated with other department staffs to address facility issues promptly, minimising disruptions for guests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Responsible for the smooth Check-in & Check-out process while taking care of the guests requirements(including VIP guests & members as well)
Education
3 Years Of Bachelor Degree (H) - Arts Honours
East Calcutta Girls’ College
Kolkata 06.2011 - 06.2014
2 Years Of Post Graduation Diploma - Hospitality Administration And Management
Decent International Institute of Hotel Management
Kolkata, India 05.2015 - 07.2017
Higher Secondary Education - Arts
Christ Church Girls’ High School
Kolkata, India 05.2009 - 05.2011
Skills
Report preparation
Hospitality background
Organized leadership
Time management expert
Social media knowledge
Database Maintenance
Team building
Analytical Skills
Microsoft Office
Multitasking Abilities
Accomplishments
- Established an efficient document database during my first 30 days in Wipro,reducing slack time by 10% and improving overall efficiency.
- Supervisor a team of 24 members
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved the appreciation from the guests through Trip Advisor, MakeMyTrip, Google, Marriott Bonvoy Portal etc.
- Best employee of the month July 2017 as a F.O.A.
- Best employee of the month November 2019 as a F.O. T.L.
- Got Wipro Winners’ Circle(RNR) 3 awards for the following months April, May & July in the year 2023.
Timeline
Senior Project Specialist
Wipro Technologies
06.2021 - Current
Guest Relations Executive
Fairfield By Marriott
12.2020 - 04.2021
Front Office Team Lead
IBIS(Accor Group Of Hotels)
03.2019 - 12.2020
Front Office Supervisor
Ellaa Hotels
05.2018 - 02.2019
Front Office Associate
Ellaa Hotel
05.2016 - 04.2018
2 Years Of Post Graduation Diploma - Hospitality Administration And Management
Decent International Institute of Hotel Management
05.2015 - 07.2017
3 Years Of Bachelor Degree (H) - Arts Honours
East Calcutta Girls’ College
06.2011 - 06.2014
Higher Secondary Education - Arts
Christ Church Girls’ High School
05.2009 - 05.2011