Prerona Kolay
Provider Service Advocate At Wipro
Kolkata
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Worked as an SME
Wipro
09.2025 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Chat Provider Service Advocate
Wipro
10.2024 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Monitored trends in customer feedback to identify areas for improvement within the department or company-wide initiatives.
- Coordinated with cross-functional teams to ensure seamless resolution of customer issues, resulting in higher satisfaction rates.
Customer Service Representative (chat/voice)
Wipro
10.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
B.A Honours - English Literature
New Alipore College
08.2023
12th - Commerce
L.Met.International School
Behrampur04.2020
10th - Icse Board
K.E.Carmel School
Amalia04.2018
Skills
Good Telephone Etiquette
Flexible and Adaptable
Teamwork and Collaboration
Analytical and Critical Thinking
Cultural Awareness
Attention to Detail
Teambuilding
Planning and Coordination
Written Communication
Organization and Time Management
Excellent Communication
Product Knowledge
Interests
Painting, Bharat Natyam dance form
Timeline
Worked as an SME
Wipro
09.2025 - Current
Chat Provider Service Advocate
Wipro
10.2024 - Current
Customer Service Representative (chat/voice)
Wipro
10.2023 - Current
B.A Honours - English Literature
New Alipore College
12th - Commerce
L.Met.International School
10th - Icse Board
K.E.Carmel School