Reading books.
Hi, I’m
Prescilla Gadipe
Fraud Universal, Senior Representative
Hyderabad
Summary
Results-driven Data Analyst with a proven track record at Cognizant Technologies, recognized for delivering efficient solutions that enhance team performance. Within three months, transitioned into a mentorship role, successfully coaching new team members while managing individual responsibilities. Acknowledged as a top performer at Synchrony, consistently receiving accolades for dedication and disciplined metrics. Aspiring to leverage strong communication skills, Microsoft Office proficiency, and customer relationship management expertise in a Customer Service Representative position, with the goal of advancing into leadership while contributing to team success and personal growth.
Overview
4
years of professional experience
Work History
Synchrony Financial, GE Capital
Senior Fraud Prevention Representation
09.2024 - Current
Job overview
- Reviewed and analyzed daily reports on suspicious activity, utilizing critical thinking skills to identify patterns and prioritize investigations accordingly.
- Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
- Improved fraud detection rates by implementing advanced monitoring tools and staying up-to-date with industry trends.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed transactions and receipts to identify any suspicious activity.
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
Synchrony
Customer Service Representative
12.2022 - 09.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Cognizant Technologies
Data Analyst
07.2021 - 02.2023
Job overview
- Responsible for analyzing and interpreting complex data sets to support business decision-making. Utilized Microsoft Office tools and troubleshooting skills to ensure data accuracy and quality. Multi-tasked effectively and efficiently, managing multiple roles as a mentor and Quality Analyst. Coached new team members and provided guidance while maintaining disciplined metrics. Received compliments from manager for dedication and work performance.
Education
Megha Degree CollegeHyderabad, India
B.com from computers
06.2020
Skills
Strong Communication Skills
Data Analysis
Microsoft Office
Troubleshooting
Multitasking
Problem-solving
Active listening
Adaptability and flexibility
Critical thinking
Microsoft Excel
Interests
Listening to music
Timeline
Senior Fraud Prevention Representation
Synchrony Financial, GE Capital
09.2024 - Current
Customer Service Representative
Synchrony
12.2022 - 09.2024
Data Analyst
Cognizant Technologies
07.2021 - 02.2023
Megha Degree College
B.com from computers