Preshit Khasnis
Mulund (E),Mumbai
Summary
Results-driven Sr. Manager with 20 years of experience in telecom voice, including a decade experience and expertise in solution designing and remote implementations on unified communication, collaboration, contact center and Microsoft Teams technology and open to learn new emerging skills for better growth and exceptional outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sr. Manager - Presales, B2B
Beetel Teletech Limited
12.2023 - Current
- Serves as senior technical voice resource while coordinating all technical and sales activities with OEM’s partner CXO level, sales community on variety of voice and data infra project initiatives
- Apply consultative solution selling methodologies to carry out discovery activities, evaluate end-user needs to tailor sophisticated technical solutions for SMB/Enterprise clients for increased conversion rates
- Responsible for preparing suitable solution BOM/QRNs, product license generation, activation for end-users, providing ongoing technical support until sales closure.
- Executed responses for various RFPs/RFIs, tenders, including demos and proofs-of-concept
- Facilitated enterprise training sessions and technical presentations for partners throughout India for the assigned voice and data product portfolio.
Sr. Technical Lead
Tech Mahindra Pvt. Ltd.
04.2012 - 12.2023
- Led Technical Project Management for British Telecom G-SIP project across 700+ global sites, migrating to cloud-based voice services.
- Served as Technical Solution Architect, developing high-level and low-level designs for UC products and delivering cost-effective proposals.
- Facilitated migration of 10K legacy Avaya PBX users to MS-Teams architecture for APAC Prudential customer base.
- Conducted requirement gathering and proposed design solutions for IP-Office, Avaya Aura CM, and Nortel CS1K products.
- Engaged in Bid-Management process with Sales/Account Managers, responding to RFP/RFI for Unified Communication & Collaboration portfolio.
- Acted as Avaya Subject Matter Expert, ensuring successful project transition and training new team members on client products.
- Managed a team of 15 vendor stakeholders, addressing escalations on operational and technical issues effectively.
- Coordinated with Telco providers and internal teams to align procurement orders with agreed project timelines.
Avaya Professional Service Consultant
AVAYA India Pvt. Ltd.
11.2007 - 03.2012
- Delivered remote implementation projects for customer voice infrastructure using Avaya IP Telephony and Avaya Aura UC products for Fortune 500 clients.
- Conducted kick-off meetings to gather requirements and develop cutover plans, minimizing business disruption.
- Migrated legacy TDM analog and digital telephone systems to advanced VOIP solutions.
- Executed OEM-level implementations, including planning, installation, configuration, and testing of Avaya PBX environments.
- Coordinated with telecom providers such as AT&T and Verizon to activate E1 and T1 circuits.
- Assisted with cutover activities and provided First Day of Business support on new installations, expansions, and upgrades.
- Facilitated knowledge transfer sessions for clients on newly installed systems.
- Collaborated with internal teams to enhance processes and conducted audits to ensure quality standards.
Sr. Telecom Engineer
IT Source India Pvt. Ltd.
06.2005 - 09.2007
- Supported day-to-day project activities for clients including Morgan Stanley, Reliance and TCeS Jet-Airways.
- Delivered first and second-level technical support on Avaya CM and NICE Engage products.
- Configured music on hold and recording announcements in VAL board effectively.
- Monitored call activity and generated queries using NICE administrator tools.
- Developed real-time, historical, and integrated reports utilizing CMS Supervisor.
- Managed call routing through Route Pattern VDN and Vector based on client specifications.
Education
B.E. - Electronics & Telecommunication
Sinhgad College of Engineering
05.2005
Skills
- Virtualization concepts
- Data networking concepts
- Avaya Aura architecture
- Avaya Call Reporting
- Avaya Enablement Services
- Interactive Voice Response Systems
- Avaya Session Border Controller
- Voicemail Systems
- Call Recording Systems
- Telecommunication protocols
- Nortel Meridian system
- Microsoft Teams Architecture
Certification
- Avaya IP Office Design Specialist
- Motadata Product Advocate Certification
- Microsoft Azure Fundamentals [AZ-900]
- Project Management (APEX Foundation)
- Avaya Simplex & Complex Implementation Workshop
Personal Information
- Passport Number: N8918414
- Date of Birth: 13-July-1979
- ID Type: Passport
- ID Number: N8918414
Awards
- Tech Innovator Award for consecutive two quarters JFM, AMJ 2025
- 10-year Tech Mahindra long service anniversary award in 2022-04-01
- Achieved NPS score of ‘9' & rated 5/5 for G-SIP project delivery in 2023-07-01
- Pat on the Back award Credit-Suisse in FY 2019-20
- BRAVO award from client (TELUS) in 2015-10-01
- Was deputed to Edmonton, Canada for transitioning new Avaya presales business initiative during 2013-09-01 to 2013-11-01 timeframe
- Awarded as a consistent performer for Q2 in FY2011-12 in AVAYA APS All Hands call for successful Pepsico project migration activities
Timeline
Sr. Manager - Presales, B2B
Beetel Teletech Limited
12.2023 - Current
Sr. Technical Lead
Tech Mahindra Pvt. Ltd.
04.2012 - 12.2023
Avaya Professional Service Consultant
AVAYA India Pvt. Ltd.
11.2007 - 03.2012
Sr. Telecom Engineer
IT Source India Pvt. Ltd.
06.2005 - 09.2007
B.E. - Electronics & Telecommunication
Sinhgad College of Engineering