Summary
Overview
Work History
Education
Skills
Timeline
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Presina James

Presina James

Senior Customer Service Representative
Secunderabad

Summary

Seeking for an opportunity to contribute my experience and ensure organizational growth.

Enthusiastic Senior Customer Service Representative with more than Three years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Overview

4
4
years of professional experience
4
4
Languages

Work History

Senior Customer Service Representative

Amazon Development Centre
Hyderabad
09.2024 - 04.2026
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

HSBC
Hyderabad
03.2019 - 01.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Technical Support Representative

Tech Mahindra
Hyderabad
01.2016 - 08.2017
  • Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
  • Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.

Education

Intermediate - C.E.C

St. Mary's Centenary Junior College
Hyderabad, India
03-2012

S.S.C -

Little Diamond High School
Hyderabad, India
03-2010

Skills

Computer Basic skills

Quick Learner

Timeline

Senior Customer Service Representative

Amazon Development Centre
09.2024 - 04.2026

Customer Service Representative

HSBC
03.2019 - 01.2020

Technical Support Representative

Tech Mahindra
01.2016 - 08.2017

Intermediate - C.E.C

St. Mary's Centenary Junior College

S.S.C -

Little Diamond High School
Presina JamesSenior Customer Service Representative