Presley Ferreira
Mumbai
Summary
A seasoned Regional Operations Head with a proven track record at Blue Dart Express Ltd, I excel in driving operational efficiency and enhancing customer and vendor relations. Achieved a 96% Net Service Level, showcasing my ability to blend strategic planning with excellent interpersonal skills for superior service delivery.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Regional Operations Head
Blue Dart Express Ltd
05.2019 - Current
- Develop short-term and long-term operating plans for the region for efficient service delivery and driving key operations metrics like delivery performance, transit times, net service levels, reach enhancement, network optimization etc
- Monitor regional operations performance against the set targets/performance benchmarks and take corrective actions, if required for all products ground, air, ecommerce and international
- Evaluate existing infrastructure for operations in the region vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (New warehouses/service centers / PUD centers etc); Seek approval from the Regional Head and forward the proposals to the relevant corporate teams for further due diligence/ approvals
- Ensure adherence to budgeted capital and operational costs for the region; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) regularly
- Oversee the end-to-end management of all channel and service partners in the region
- Oversee the entire fleet management in the region including fleet costs, market hire of vehicles etc; to drive optimum productivity and fleet utilization
- Drive reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development etc in the region as per the organization strategy
- Provide direction, guidance, and support to functional employees to help them discharge their duties effectively
Regional Manager Operations-West First Mile, Returns & Cross Border Operations
Delhivery
10.2015 - 10.2018
- Processed and connected 74,368 in a single day last year in Diwali
- Highest ever volumetric shipments processed and connected in the country
- Maximum volume picked up and Processed in the entire country for Amazon during Diwali peak
- 11 lakhs import shipments handled in July and August in 2018 Club Factory and Shien
- Highest USL 99.36
- Key Leadership Team member responsible for ISO Certification
- Ensured 24X7 servicing for leading online retailers like Amazon, Flipkart, and Paytm to name just 3
- Significant higher customer satisfaction scores
- Regular customer engagement and performance review schedule in place
- ~85% of Amazon's shipments catered through Delhivery based on superior service levels
- Superior service levels attained through stringent monitoring, evaluation, and feedback to on-ground teams
- Ensure adherence to departmental budget with a focus on cost optimizations
- Significant improvement in both Net Service Level (96%)
- Mentor and coach high potential talent to prepare for the next level of growth
- For each position, have at least 2 possible successors
- Reduce processing breaches and have a root cause analysis done and find better ways to do things in a better manner to improve productivity and save time and thus cost
- Have implemented a process for management of contingencies/emergencies to ensure continuity of operations and crisis management
- The process is constantly updated
- Implemented program ZERO Pilferages tolerance
Regional Manager - West (Hub and Network)
FedEx Express (TSCS) India Pvt Ltd
01.2013 - 10.2015
- Awarded BZ (Bravo Zulu) in 2015 for an overall contribution towards Ground network and Hub operations in the West 1 Region
- Achieved a good employee satisfaction score for all employees in the region
- I-LEAD coach certified to coach junior managers Pan India
- Upgraded PUD, HUB and Network Operations in line with FedEx Global Standards for Bhiwandi, Kiravli, Pune, Goa and Nagpur
- Responsible for Vendor Management, Sourcing, People Management, Control cost and Brand Management
- Planned, Inducted and Managed a modern fleet of Bharat Benz vehicles aimed at improving transit time and reducing damages to the network hub
- Ensured Optimal Capacity Utilization to deliver on Customer Service Level Agreement through ongoing planning and analysis of the network performance which led to improvement in the customer satisfaction index and delivered the Purple Promise
- Responsible for ensuring compliance with all applicable regulatory norms in close collaboration with the Regulatory function
- Provided approvals and sanctions for additional network connections
- Also monitored the same to ensure sufficient returns on investment
- Drove the generation of accurate reporting of ground-network related MIS to drive operational efficiency
- Identified high potential employees, then assigned them to a mentor, who further groomed them to take on promotions for their growth, thereby motivating people
- Ensured the health and safety of the employees through frequent drills and training, curbed attrition rate and ensured high employee satisfaction thereby making FedEx one of the great places to work
Manager Operation's Mumbai - (Handled 02 Branches Chembur and Worli along with Bhiwandi PUD)
Blue Dart Express Ltd
08.1991 - 12.2012
- Awarded the Bravo Blue Dart Award on several occasions for leading the team in connecting 1,03,000 shipments in a week (2000)
- Contributing to overall sales and surplus over budget
- Connecting 36703 international shipments of HSBC which generated a single day revenue of 22 lakhs sale (2007)
- Streamlining redirections and controlling revenue loss for ICICI Prudential
- Received the highest award in Blue Dart - Super Darter - for adding contributing to the organization's revenue by adding pin codes through the Project REACH (2009)
- Nominated Employee of the year for design and implementation of Pickup Dashboard 2009 (PAN India)
- Chosen as the Employee of the Year (2010) for contribution to heading and rolling out successfully the outbound module on a new platform with enhanced features (PAN India) in the DHL group
- Appointed as the Brand Ambassador and Internal Quality Auditor for ISO audits
- Consistently exceeded sales budget (~6 Crores) month-on-month while maintaining collection objective
- Handled the largest station in the country which connected 30 to 40 thousand outbound shipments a day with 100% connection on all scheduled commercial and Blue Dart flights
- Managed the entire PUD operations of 11 locations from Sion to Badlapur on the central line both east and west and the entire Bhiwandi area till Padgha on the Nasik highway for B2B and Air Cargo and surface PUD operations
- Was part of the Key Account 'Performance' Management team for the Top 100 customers of the company namely HSBC, ICICI Bank, Siemens, Hs18, Mahindra and Mahindra, eBay, Rediff, VFS Global and Axis Bank
- Managed High-Risk Banking operations (share certificates, credit card/cheque books etc.) for HSBC, Axis Bank and ICICI Bank and Insurance for ICICI Prudential Pan India
- Key Member of New Business Team that identified the unique needs of clients and then delivered custom solution packages
- Was part of the Core team for Ecommerce to onboard customer's along with sales Pan India COD (Cash on Delivery) for West 1 region when Blue Dart started Ecommerce and maintained nil cash outstanding
- Designed and Developed SOPs for different market segments and ensured execution pan India
- Exclusively chosen to manage International deliveries and pickups of DHL in Bhiwandi
- Coordinated with executives and persons in charge, trained them, created & maintained an overall effective system, and ensured smooth flow operations to handle crisis management
Education
Bachelor of Commerce -
Delhi University
06.2011
High School Diploma -
Maneckji Cooper Education Trust School
Santacruz03-1990
Skills
- Outstanding communication skills
- Basic Computer knowledge
- Customer and vendor relations
- Delivery fleet management
- Operational efficiency
- Compliance management
- Strategic planning
- Excellent interpersonal skills
- Key performance indicators
- Expense tracking
- Standard operating procedures
- Distribution center operations
Certification
- Internal Quality Auditor for Blue Dart's ISO 9001 certificate
- First Choice Bronze Certified (Similar program as of SIX SIGMA)
- Train the Trainer
- NPA (Net Promoter Approach)
Accomplishments
- Employee of The Year 2010 for contribution to heading and rolling out successfully the outbound module on a new platform with enhanced features (PAN India) in the DHL group - Blue Dart Express Pvt Ltd.,
- Nominee Employee- Designed of pick up dashboard ( cosmat 2 platform change)- Blue Dart Express Pvt Ltd.
- Awarded as Super Darter - For Reach ( expansion of Locations & Pincodes) Blue Dart Express Pvt Ltd.
- Barvo Blue Darter - Multiple occasion - Blue Dart Express Pvt Ltd.
- Bravo Zulu- For Network optimization - Fedex.
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Hobbies
- Travelling and explore new places through Road trips
- Playing Music -DJ
- Dancing
- Playing soccer
References
References available upon request.
Timeline
Regional Operations Head
Blue Dart Express Ltd
05.2019 - Current
Regional Manager Operations-West First Mile, Returns & Cross Border Operations
Delhivery
10.2015 - 10.2018
Regional Manager - West (Hub and Network)
FedEx Express (TSCS) India Pvt Ltd
01.2013 - 10.2015
Manager Operation's Mumbai - (Handled 02 Branches Chembur and Worli along with Bhiwandi PUD)
Blue Dart Express Ltd
08.1991 - 12.2012
- Internal Quality Auditor for Blue Dart's ISO 9001 certificate
- First Choice Bronze Certified (Similar program as of SIX SIGMA)
- Train the Trainer
- NPA (Net Promoter Approach)
Bachelor of Commerce -
Delhi University
High School Diploma -
Maneckji Cooper Education Trust School
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