Preyam Roychoudhury

• Joining month: January 2023
• Currently working
• Role duration: 10 months
• Job Description:

1. Call Auditing and maintaining a track report of constructive feedback for the Tele Calling resources

2. Planning, organizing and delivering coaching sessions to enhance their process and soft skills

3. Identify methods to measure the results of Coaching delivery

4. Liaison with the Quality and Operations department to identify gaps

5. Assisting and counseling the Tele Calling resources to develop skills, knowledge and learn about team development

6. Maintaining the Coaching report, Learning Tracker and Audit report

7. Planning and delivering interpersonal trainings for skill enhancement of the resources

8. Assisting in Call Calibration for call quality improvement

9. Driving Quarterly PKT and Mock calls for the Tele Marketing resources

• Joining month: May 2021
• End month: December 2022
• Role duration: 1 year 8 months
• Job Description:

1. Finding potential prospects for scoring qualified calling leads for different regions including APAC, EMEA, NORDICS, BENELUX, US and CANADA

2. Generating appointments with clients across all regions as well as sending them a calendar invite for the same.

3. Dialed different campaigns as:

BANT, WATERFALL, MQL, SQL, HQL, SEMINAR, WEBINAR and

APPOINTMENT GENERATION

4. Assisting teammates with daily targets and their campaign allocation

5. Communicating with the quality team for the disqualification of teammates and what can be done in improving their statistics

• Joining month: February 2020
• End month: March 2021
• Role duration: 1 year 1 month
• Job Description:

1. Finding potential prospects for scoring qualified calling leads for different regions including APAC, EMEA, NORDICS, BENELUX, US and CANADA

2. Generating appointments with clients across all regions as well as sending them a calendar invite for the same

3. Dialed different campaigns as:

BANT, WATERFALL, MQL, SQL, HQL, SEMINAR, WEBINAR and

APPOINTMENT GENERATION

• Joining month: August 2018
• End month: December 2019
• Role duration: 1 year 4 months
• Job Description:

Facilitate sales transactions by advising customers on suitable products that best meet their needs and encourage purchases and also explain product features and benefits to customers, assist them in locating specified products on the sales floor, and process customer payments

• Joining month: November 2016
• End month: June 2018
• Role duration: 1 year 7 months
• Job Description:

Finding potential prospects for scoring qualified calling leads for different regions including APAC, EMEA, NORDICS, BENELUX, US and CANADA