Preyam Roychoudhury
Quality Coach
Pune
Summary
To contribute my skills and dedication to a dynamic organization that values initiative and entrusts me with meaningful responsibilities. I am eager to enhance my professional proficiency in leveraging effective communication skills, and aligning personal development with organizational growth.
Overview
9
9
years of professional experience
Work History
Quality Coach
S2W Media Pvt. Ltd
02.2024 - Current
- Monitored quality standards for media production processes at S2W Media.
- Conducted 100% call audits to ensure compliance with quality benchmarks.
- Provided coaching and feedback to team members on quality practices.
- Collaborated with teams to identify areas for quality improvement initiatives.
- Reviewed and analyzed quality reports to identify trends and issues.
- Maintained documentation of quality control procedures and policies at S2W Media.
- Developed training materials focused on enhancing quality assurance skills.
- Provided guidance and mentoring to team members on best practices in quality control.
- Reviewed existing procedures for accuracy and effectiveness, making recommendations for changes as needed.
- Led investigations into client complaints regarding delivered lead defects or deficiencies.
- Developed and delivered quality improvement training to employees.
- Coached team members on problem solving techniques in order to improve team quality.
Training Executive
GO MO Group
01.2023 - 01.2024
- Developed training materials for new hires to ensure they meet organizational standards.
- Call Auditing and maintaining a track report of constructive feedback for the Tele Calling resources.
- Planning, organizing and delivering coaching sessions to enhance their process and soft skills.
- Identify methods to measure the results of Coaching delivery.
- Liaison with the Quality and Operations department to identify gaps.
- Assisting and counselling the Tele Calling resources to develop skills, knowledge and learn about team development.
- Maintaining the Coaching report, Learning Tracker and Audit report.
- Planning and delivering interpersonal trainings for skill enhancement of the resources.
- Assisting in Call Calibration for call quality improvement.
- Driving Quarterly PKT and Mock calls for the Tele Marketing resources.
Sr. Lead Generation Associate
Iresearch Services
05.2021 - 12.2022
- Finding potential prospects for scoring qualified calling leads for different regions including APAC, EMEA, NORDICS, BENELUX, US and CANADA.
- Generating appointments with clients across all regions as well as sending them a calendar invite for the same.
- Dialled different campaigns as: BANT, WATERFALL, MQL, SQL, HQL, SEMINAR, WEBINAR and APPOINTMENT GENERATION.
- Assisting teammates with daily targets and their campaign allocation.
- Communicating with the quality team for the disqualification of teammates and what can be done in improving their statistics.
Business Development Representative
[24]7.ai
02.2020 - 03.2021
- Promoted in-house applications to potential clients.
- Presented product demonstrations to clients, showcasing features and benefits.
- Leveraged CRM systems to track leads, manage relationships, and streamline processes.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Negotiated contracts with clients for new business development initiatives.
- Conducted market research and identified potential business opportunities.
Sales Development Representative
NoBroker.com
08.2018 - 12.2019
- Identify new business opportunities by researching potential leads from open markets, web searches, and lead generation lists.
- Conduct outbound calls, emails, and social media outreach to potential clients to introduce NoBroker's products and services and generate interest.
- Engage with prospects to understand their requirements and assess if they are a good fit for NoBroker's offerings.
- Schedule meetings or product demonstrations for Account Executives or senior sales professionals to handle the later stages of the sales process.
- Meticulously log all customer interactions and update customer accounts using CRM software (e.g., Salesforce, Zoho) to maintain accurate records and track performance.
- Work towards meeting and exceedingly daily, weekly, and monthly targets for lead generation and appointments set.
- Maintain deep knowledge of NoBroker's products, services, and industry trends to effectively communicate value to prospects.
Demand Generation Associate
XDBS Worldwide
11.2016 - 06.2018
- Finding potential prospects for scoring qualified calling leads for different regions including APAC, EMEA, NORDICS, BENELUX, US and CANADA.
Education
Bachelor of Computer Applications -
Savitribai Phule Pune University
Pune 04.2001 -
Higher Secondary Certificate - Science
St. Vincent's Jr. College
Pune06.2016
Secondary School Certificate -
St. Joseph High School
Pune 04.2001 -
Skills
Microsoft Office
Timeline
Quality Coach
S2W Media Pvt. Ltd
02.2024 - Current
Training Executive
GO MO Group
01.2023 - 01.2024
Sr. Lead Generation Associate
Iresearch Services
05.2021 - 12.2022
Business Development Representative
[24]7.ai
02.2020 - 03.2021
Sales Development Representative
NoBroker.com
08.2018 - 12.2019
Demand Generation Associate
XDBS Worldwide
11.2016 - 06.2018
Bachelor of Computer Applications -
Savitribai Phule Pune University
04.2001 -
Secondary School Certificate -
St. Joseph High School
04.2001 -
Higher Secondary Certificate - Science
St. Vincent's Jr. College