Priankush Chakraborty
Faridabad
Summary
11+ years of experience in B2B & B2C sales, customer success, vendor management, and account management within SaaS, Adtech, and service sectors. Proven track record of exceeding sales targets and driving retention. Expertise in building client relationships, negotiating contracts, and enhancing customer satisfaction. Skilled in using data-driven insights for decision-making. Strong communicator with a collaborative leadership style. Proven ability to lead high-performing teams and execute strategic initiatives. Dedicated to continuous improvement and adaptability in fast-paced environments. Proven ability to identify market trends and develop tailored solutions. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Renewal Account Manager
Oracle
Noida
08.2023 - 08.2024
- As a part of renewals team, I was assigned a territory and was responsible for renewal of accounts in a timely manner
- Did end to end renewal management by gaining expertise on Oracle tools like DAS, CPQ, Q, OSC, CLM, OSC and helped some prominent publishers of the world to renew with ease
- With my experience in account management, I helped revive accounts worth more than 2M USD ARR in bringing them back to renewal by identifying service and communication GAPS and timely intervention
- During my tenure, I achieved more than 95% renewal rate
- Key Skills used - Data analysis, Customer success, internal tools (expert level), and Ad-tech.
- Identified areas of improvement within the organization's renewal process through root cause analysis techniques.
- Implemented new software solutions designed to streamline the customer renewal process.
Senior Manager Sales and Services
Cybermedia Research & Services
Gurgaon
05.2018 - 08.2023
- Headed the sales and ops team and delivered results to more than 300 publishers across India, EMEA, APAC, and North America
- Mainly headed acquisition and retention and drove results through team management, data analysis, relationship building with expert level knowledge of Google products like Adsense, Ad exchange, Google Ad manager, and Google Analytics
- Achieved more than 20% YOY growth in revenues and a massive Growth of 70% YOY in the year 2021-2022, reduced de-boarding by more than 15% with proper implementation of balanced scorecard.
- Monitored competitors' activities in order to uncover new opportunities or threats posed by them.
- Maintained an up-to-date database of all relevant information related to customer renewals.
- Maintained a database of existing customers and prospective leads.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
Manager Business Development
Mediology Software
Gurgaon
06.2013 - 04.2018
- Joined Mediology Software as a sales executive and rose in ranks to being a manager
- Did sales for their CMS software and Apps in android and IOS
- Later moved to their Google partnerships team for revenue optimization with their current SAAS offering from the company
- Onboarded more than 400 publishers, sold CMS and App SAAS service to more than 70 publishers in India and managed more than 150 publishers directly at a time enhancing their revenue by more than 20% using Ad optimization techniques.
- Maintained a high level of professionalism while representing the organization at conferences and industry events.
- Engaged key stakeholders in strategic planning initiatives that aligned with organizational vision and mission.
Management Trainee
BlS International
New Delhi
11.2012 - 05.2013
- Project management- assisting projects team in rollouts in several locations, making process manuals, writing website content, managing operations
- Business development- extraction of tenders from various missions in India and rest of the world.
Education
MBA - Sales And Marketing Education
JIMS
New Delhi08-2012
Bachelor of Arts - Hospitality Administration And Management
IIHM Kolkata
India08-2009
High School Diploma -
AISSCE
India04-2006
Skills
- B2B & B2C sales
- Customer success
- Vendor management
- Account management
- SaaS
- Adtech
- Data-driven insights
- Communication
- Leadership
- Strategic initiatives
- Market trends analysis
- Tailored solutions
- Sales targets
- Retention
- Client relationships
- Contract negotiation
- Customer satisfaction
- Team leadership
- Continuous improvement
- Adaptability
- Market trends identification
- Revenue growth
- Balanced scorecard implementation
- Revenue optimization
- Ad optimization techniques
- Business development
- Operations management
- Sales and account management
- Customer relationship management
- Sales and retention strategies
- Ad tech and digital revenue management and optimization
- People management
- Renewal account management
- Oracle tools (DAS, CPQ, Q, OSC, CLM, OSC)
- Data analysis
- Advertising expertise
- Google Analytics
- Campaign support
- Campaign tracking
- Data Gathering
- Google Ads
Certification
- ORACLE MOAT MEASUREMENT EXPLORER
- GOOGLE CERTIFIED PARTNERSHIP PORGRAM
- GAM FUNDAMENTALS AND ADSENSE
Languages
Bangla
First Language
English
Proficient (C2)
C2
Assamese
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Renewal Account Manager
Oracle
08.2023 - 08.2024
Senior Manager Sales and Services
Cybermedia Research & Services
05.2018 - 08.2023
Manager Business Development
Mediology Software
06.2013 - 04.2018
Management Trainee
BlS International
11.2012 - 05.2013
MBA - Sales And Marketing Education
JIMS
Bachelor of Arts - Hospitality Administration And Management
IIHM Kolkata
High School Diploma -
AISSCE
- ORACLE MOAT MEASUREMENT EXPLORER
- GOOGLE CERTIFIED PARTNERSHIP PORGRAM
- GAM FUNDAMENTALS AND ADSENSE
Similar Profiles
Prerna Kumari SinghPrerna Kumari Singh
Oracle Consultant at OracleOracle Consultant at Oracle
BRANDON HAYESBRANDON HAYES
System Analyst II at OracleSystem Analyst II at Oracle
Alex PerrineAlex Perrine
Cybersecurity Analyst I at OracleCybersecurity Analyst I at Oracle