Pria V Ignatius
Training and development/ General Management
Bengaluru
Summary
- Seeking a fulfilling role where skills, knowledge, and expertise, cultivated throughout the professional journey is utilised to drive value and continuous advancement of career. A rapid learner, possessing the aptitude to swiftly comprehend novel concepts and technologies and enthusiasm for continuous learning allowing adaptability to dynamic environments, enabling the acquisition and efficient application of new skills.
Overview
1
1
Certification
6
6
Languages
Work History
Training Manager/ Student Councillor
Cindrebay School Of Design
Bangalore
02.2024 - Current
- Trained team of 5-7 employees on online platforms for new and existing products.
- Created engaging eLearning courses utilising multimedia tools, enhancing accessibility to training resources for remote employees.
- Conducted orientation sessions and organised on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Organised and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Counselled students on Long term and Short term courses on Interior Design and Fashion design and converted them as students at the institute.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Project/ Vendor Manager
Shoonyam Earth PVT LTD
Bangalore
- Spearheaded efforts to diversify company's supplier base, promoting sustainability within supply chain ecosystem.
- Worked closely with stakeholder, Architects, Interior designer, Vendors and Contractors to ensure smooth functioning of coordination between all channels.
- Conducted regular site visits, ensuring timely execution of project.
- Handled Hiring and Recruitment process for talented Architects, Social media handlers and App developers through continuous process of giving feedback to improve on User experience.
- Spearheaded Budgeting by forecasting realistic budget estimation to identify loopholes and anticipating challenges to ensure project work in on track.
- Holistically took care of Reporting and documentation of all aspects from start to form a strong base for all future activities.
Career guidance presenter
Lodestar
Bengaluru, India
- Engaged as an independent presenter with well-established career guidance organisation, assisting students in making informed career decisions aligned with their individual personalities and preferences.
- With over 30 sessions, both online and offline, presented during my career as presenter for both Students and Parents.
- Incorporated visual aids such as slideshows, videos, and images to support key points in presentations, enhancing audience understanding of material presented.
- Utilised storytelling techniques to create memorable experiences for audience members, fostering long-lasting connections with content presented.
- Enhanced audience engagement by incorporating interactive elements and multimedia into presentations.
- Delivered high-quality remote presentations using video conferencing technology when required without sacrificing effectiveness or engagement levels.
- Established strong personal brand as presenter by consistently delivering engaging, informative, and thought-provoking content to diverse audiences.
- Provided actionable takeaways for attendees in each presentation that they could immediately implement in their personal or professional lives.
- Adapted quickly to unexpected changes or technical issues during presentations while maintaining composure and professionalism under pressure.
Event Head
Transcend group of Institutions
Bengaluru, India
- Led the events Department, overseeing planning, coordination and execution of both internal and external events within the institution
- Successfully managed diverse array of events, including but not limited to Annual Day, Sports Day, Model United Nations (MUN) conferences, Toast Masters, Excursions, Team building activities etc.
- Oversaw all aspects of event logistics including venue selection, vendor coordination, scheduling, transportation arrangements, accommodations, and onsite support services.
- Managed seamless event transitions by overseeing teardown and post-event evaluations, identifying opportunities for future improvement and maintaining detailed records of event outcomes.
Quality Analyst
J P Morgan Chase
Mumbai , India
- Identifying solutions and addressing back end inquiries that were unresolved and unmanageable by the customer service representatives handling Chase Credit card matters over phone
- Giving feedback to ON-Call customer service representative on how to improve their future calls and help understand possible options and solutions.
- Enhanced customer satisfaction by addressing and resolving complaints in timely manner, demonstrating commitment to exceptional service.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
- Provided thorough documentation on all quality control activities and results.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Assisted in development of Quality Assurance procedures and protocols.
- Participated in continuous improvement initiatives by suggesting changes or modifications to existing processes or procedures
Customer Service Representative
ICICI One Source
Mumbai, India
- Supervising groups within CAD (Coaching and Development) department, assuming the role of a team leader
- This involves instructing new team members on procedural aspects and soft skills, driving their motivation towards attaining goals, specifically for internet banking registrations
- Addressing customer inquiries for Lloyds TSB, UK-based bank, via telephone
- Range of inquiries encompassed various tasks such as transferring funds, processing bill payments, establishing standing instructions, facilitating overdraft arrangements, promoting additional services, handling credit card matters, offering loan information, and overseeing balance transfers.
- Provided excellent customer service to resolve customer complaints in timely manner.
Education
Bcom -
Mumbai University
Mumbai 04.2001 -
MBA (Currently Persuing) -
Amity University
Delhi 04.2001 -
Skills
Training and management
Leadership Skills
Team Management
General Management
Analytical Thinking
Project Management
Multitasking
Problem Solving
Interpersonal Communication
Product Development
Vendor relationships
Linguistic skills
MS Office
Hindi Theatre Artist
Personal Information
- Date of Birth: 07/03/83
- Nationality: Indian
Certification
Soft skills and ILETS and TOEFL Training -
Timeline
Training Manager/ Student Councillor
Cindrebay School Of Design
02.2024 - Current
Bcom -
Mumbai University
04.2001 -
MBA (Currently Persuing) -
Amity University
04.2001 -
Project/ Vendor Manager
Shoonyam Earth PVT LTD
Career guidance presenter
Lodestar
Event Head
Transcend group of Institutions
Quality Analyst
J P Morgan Chase
Customer Service Representative
ICICI One Source