Primrose Gomes
Mumbai
Summary
Senior Manager with extensive experience in LCL export sales and customer service at Global India Pvt Ltd. Demonstrated negotiation skills and effective communication resulted in substantial business growth and improved customer satisfaction. Proficient in data analysis and team leadership, consistently achieving competitive rates and innovative solutions to enhance profitability. Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results. Dedicated to continuously improving professional knowledge and business operations by applying top-notch skills.
Overview
7
7
years of professional experience
Work History
Senior Manager- LCL Export/Import sales/Pricing
Global India Pvt Ltd
Mumbai
09.2024 - Current
- Handling Export/Import sales for Global customers.
- Handling global and local customer RFQ’s and submitting the quotations within the deadline shared.
- Re working on the RFQ’s basis feedback received from global team and customers.
- Negotiating with vendors to match the target rates received to gain the business.
- Profiling customers to identify possible business opportunities.
- Meeting with customers to discuss on their business requirements, offering competitive rates to customers, regularly following up for the business.
- Sharing monthly quotations to customers.
- Tracking customer volume support to check for deviations, loss in volume and follow up with customers for the same.
- Preparing customer specific SOP’s if required by customers and circulate the same to the team.
- Handling customer issues and having the same resolved effectively to ensure customer satisfaction and retention.
- Follow up with customers on the Outstanding status and ensure the same is within the credit limit set.
Manger-Export Customer service and LCL Export Sales Team
Global India Pvt Ltd
BENGALURU
08.2022 - 08.2024
- Handling Customer issues and ensuring smooth handling of customer complaints.
- Ensuring smooth handling of shipments by delivering comprehensive training to Export customer service staff on LCL Export process.
- Preparing customer and agent specific SOP's and ensured adherence by the customer service team.
- Providing effective solutions to agents, facilitating the smooth processing of nominations.
- Handling operational planning for movement of consoles and ensuring optimum utilization of container space to maximize revenues.
- Developing the export product by introducing new direct services. Working on rates to ensure profitability.
- Re working on rates as per customer indications received to secure additional volumes.
- Coordinating with shipping lines and operations staff to resolve issues related to Export FCL Shipments.
- Co coordinating with shipping lines for better rates, space, timely booking release.
- Monitoring reports to track drops in agent and customer volumes, initiating necessary actions for restoration.
- Handling LCL export sales for various Customers including DSV, Expeditors, UPS, Kuehne Nagel, Dachser, and Kerry Indev. Having regular meetings with MNC customers and trying to secure prepaid shipments.
- Preparing monthly rate sheets and circulating the same with the customers.
- Following up with customers on Outstanding's and getting the payments within the credit period agreed with them.
Assistant manager- Export Customer service
Freight Systems India Pvt Ltd
09.2020 - 08.2022
- Managed and maintained corporate customer accounts.
- Ensured SOP-compliant handling of shipments with no deviations.
- Organized and updated DSRs for Corporate customers with complete accuracy.
- Coordinated with shipping lines to negotiate competitive rates and secure bookings.
- Created and implemented SOP's for Key Account clients to ensure adherence by the team.
- Successfully secured new business by providing competitive rate quotes to Free hand customers.
- Handled all aspects of shipments from start to finish after securing them.
- Achieved successful handling and delivery of nomination shipments from start to finish.
- Handling special equipment shipments end to end. Ensuring proper planning/ stuffing of the same.
- Collaborated effectively with the Operations team to ensure smooth cargo planning process.
- Ensured timely submission of all Shipping Instructions by regularly following up with the Documentation staff, particularly for USA/Canada shipments, thereby avoiding late SI Submission penalties.
- Ensured timely updates were sent to customers regarding deviations.
- Follow up with carriers/ agents wherein trans-shipment is involved and ensuring cargo is connected on the earliest connection to avoid delays.
- Ensured timely resolution of uncleared shipments to minimize financial impact.
- Effectively handled team member queries and escalations, resolving them promptly to prevent customer dissatisfaction.
- Conducted training sessions for new employees on SOP, export procedures, and system processes.
- Followed up on outstanding payments with customers and ensured that payments were received within agreed credit limit.
- Achieved deep customer engagement and consistently pursued new business opportunities.
- Ensured lost business was monitored and successfully regained through consistent follow up.
- Contributed feedback to IT team on system developments, resulting in seamless implementations.
Assistant Manger-Key Accounts Team
Global India Pvt Ltd
Mumbai
12.2017 - 09.2020
- Ensured seamless handling of MNC customer LCL export shipments.
- Quoted rates to customers and followed up for business closures.
- Ensured cargoes were properly stuffed without any deviations.
- Ensured smooth loading of shipments on earliest connections by regularly tracking transshipment-involved shipments.
- Monitored and tracked customer BL drafts/ACD to ensure timely filings.
- Maintained updated customer DSR's as per requirements to ensure accuracy.
Education
B.M.S - Commerce
Mithibai College
Mumbai01.2014
HSC - Science
ST Xaviers College
Mumbai01.2011
SSC -
Mary Immaculate Girls High School
Mumbai01.2009
Skills
- Communication and interpersonal skills
- Quick learning ability
- Computer proficiency
- Problem solving
- Negotiation expertise
- Multitasking
- Email communication
- Team leadership
- MS Office suite
- Inquiry management
- Data analysis
Accomplishments
- Recently given an additional responsibility to develop the Export product.
- Introduced direct services to Hamburg, New York and Shanghai from Bangalore resulting in increased product revenue.
References
On Request
Languages
- English, First Language
- Hindi, Upper Intermediate
- Marathi, Intermediate
Timeline
Senior Manager- LCL Export/Import sales/Pricing
Global India Pvt Ltd
09.2024 - Current
Manger-Export Customer service and LCL Export Sales Team
Global India Pvt Ltd
08.2022 - 08.2024
Assistant manager- Export Customer service
Freight Systems India Pvt Ltd
09.2020 - 08.2022
Assistant Manger-Key Accounts Team
Global India Pvt Ltd
12.2017 - 09.2020
B.M.S - Commerce
Mithibai College
HSC - Science
ST Xaviers College
SSC -
Mary Immaculate Girls High School
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