Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Prince Bhogal

Chandigarh

Summary

Experienced and results-driven Sr. Systems Engineer with over 3 years of hands-on expertise in deploying and managing large-scale Verint platforms, including Recording, QM, Speech Analytics, WFM, and EFM. Strong background in SQL Server, Windows, Linux, desktop support, and hardware troubleshooting. Proven ability to lead end-to-end technical projects and deliver reliable, user-centric solutions in regulated environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. System Engineer

Simplified Communication ltd.
02.2022 - Current
  • Experienced Verint SME with hands-on deployment and support across versions 11.x to 15.2, specializing in QM, Speech Analytics, and system integration.
  • Skilled in secure implementations with Thales KMS, Cipher Trust, and end-to-end data center migrations.
  • Evaluated new technologies for potential use within the organization's IT architecture.
  • Identified areas of improvement in existing systems and provided solutions to resolve issues.
  • Proficient in telephony integrations (Cisco, Avaya, SIP/SIPREC) and log analysis using Wireshark.
  • Strong background in SQL, Windows Server, Active Directory, and Python scripting.
  • Certified in Verint, NICE CXone, and Red Hat, with a track record of delivering complex enterprise solutions.

Desktop Support Engineer L2

Outworks ltd.
02.2018 - 01.2021
  • Experienced L2 Desktop Support Engineer with demonstrated expertise in troubleshooting complex hardware, software, and network-related issues in Project Description: Project involved successful deployment of Verint 15.2 across enterprise systems.
  • Included SQL installation, Verint server patching, and EM configuration.
  • Configured Archiving and Data Store (DS) for secure media handling.
  • Ensured full system integration, stability, and production readiness.
  • Adept at managing escalated technical issues, providing remote desktop support, and ensuring end-user satisfaction through timely resolution and clear communication.

Education

Bachelor of computer applications - BCA

GNDU
Amritsar
01.2017

Intermediate -

PSEB
Mohali
01.2012

High School -

PSEB
Mohali
03-2010

Skills

  • Verint platformQM Recording Speech analytics WFM EFM
  • client supportApplication supportDesktop hardware and software support,
  • integrations Thales KMS CipherTrust RSA SSL/TLS
  • systems Windows CentOS Active Directory LDAP,
  • scripting, and database Basic Python SQL Server
  • professional skills Collaboration Communication Cross-team coordination

Accomplishments

  • Key Contributor of the Year, 12/01/24
  • Appreciated by management and supervisor for successfully completing the migration within the designated timeframe., 11/01/24

Certification

  • Red Hat Certified System Administrator Certification No: 180-193-476 - Score 100% - Sep 2018
  • NICE CXone - ACD Administrator, 02/01/25
  • Verint certifications, V15.2 recorder configuration, speech analytics partner offer learning path, enterprise installation and configuration, system administration, recording and archiving administration, workforce management (WFE-2022), Thales to cipher migration certificate, text analytics recorder configuration

Languages

Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Timeline

Sr. System Engineer

Simplified Communication ltd.
02.2022 - Current

Desktop Support Engineer L2

Outworks ltd.
02.2018 - 01.2021

Bachelor of computer applications - BCA

GNDU

Intermediate -

PSEB

High School -

PSEB

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Prince Bhogal