Open To Work
Prince Anthony
Technical Support Expert / Service Manager
Pune,MH
Work Preference
Summary
Field Support Engineer with over 16 years of experience in Electronics industry. Contributed to team success through strong problem-solving abilities and effective communication skills. Focused on tackling new challenges and advancing organizational objectives while enhancing personal knowledge.
Overview
18
18
years of professional experience
Work History
Electronics Engineer
Electronica India Ltd
05.2010 - Current
- was promoted to head of department, electronics production, and PCB servicing unit
- Presently promoted as executive engineer in field support department.
- was promoted to senior engineer within pcb repairing/servicing section.
- was promoted to testing engineer in CNC generator panel testing department.
- Started as a Junior engineer in PCB production department.
- Defined key responsibilities in role.
- Provided technical guidance to field engineers for troubleshooting machine problems, enhancing resolution efficiency.
- Delivered technical support to global customer segments, addressing needs and ensuring satisfaction.
- evaluation of newly acquired machines scheduled for market launch
- validation/testing of machine software.
- commissioning machines in overseas markets.
- resolving critical machine failures in India and outside India
- approving within warranty materials and ensuring required correct materials were sent for warranty replacement.
- bringing back defective materials replaced under warranty.
- Gathered customer feedback to enhance service. and handle situations accordingly
- Oversaw pre-dispatch machine inspections during customer and government visits, ensuring compliance with quality standards.
- delivering training to service engineers.
- Improved test procedures and fault-analysis methods to strengthen product consistency.
- Reviewed engineering drawings, BOMs, and circuit documentation for accuracy and build readiness.
- Coordinated with production and quality teams to resolve assembly and reliability issues.
- Troubleshot hardware faults across analog, digital, and embedded systems using oscilloscopes and multimeters.
- Supported preventive maintenance and calibration of electronic equipment and test benches.
- Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
- Enhanced product reliability through rigorous testing of electronics components and systems.
Trainee Engineer
Shashwat Orja Pvt Ltd
05.2009 - 05.2010
- Worked as as an R&D Engineer in the field of Solar and LED lights.
Education
Diploma - Electronics and Telecommunication Engineering
SRGS Institute of Technology Hadapsar
HadapsarAdvance Certificate program - Electric Vehicle
Indian Institute of Technology Roorkee
RoorkeeDatapro certified Software Engineer
Datapro Institute Pune
PuneHSC - MCVC stream (Electronics Technology)
A. M college Hadapsar
HadapsarSSC - undefined
St. Patrick's High School
PuneSkills
PCB chip-level repair
Timeline
Electronics Engineer
Electronica India Ltd
05.2010 - Current
Trainee Engineer
Shashwat Orja Pvt Ltd
05.2009 - 05.2010
SSC - undefined
St. Patrick's High School
HSC - MCVC stream (Electronics Technology)
A. M college Hadapsar
Datapro certified Software Engineer
Datapro Institute Pune
Advance Certificate program - Electric Vehicle
Indian Institute of Technology Roorkee
Diploma - Electronics and Telecommunication Engineering
SRGS Institute of Technology Hadapsar