PRINCE DHEER
NOIDA
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Tech Support Executive
Tech Mahindra
02.2024 - Current
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Care Representative
IQOR
07.2022 - 05.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Assisted call-in customers with questions and orders.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Care Executive
Cogent (Lenskart)
05.2021 - 07.2022
- Evaluated interactions between associates and customers to assess personnel performance.
- Take 50 calls per day.
- Coordinated timely responses to online customer communication and researched complex issues.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
BBA -
Amity University
04.2014 - 12.2017
Skills
Billing coordination
undefinedTimeline
Sr. Tech Support Executive
Tech Mahindra
02.2024 - Current
Customer Care Representative
IQOR
07.2022 - 05.2023
Customer Care Executive
Cogent (Lenskart)
05.2021 - 07.2022
BBA -
Amity University
04.2014 - 12.2017
Similar Profiles
Hemanth Kumar BangaruHemanth Kumar Bangaru
Team Lead at Tech Mahindra, Tech Mahindra Pvt LtdTeam Lead at Tech Mahindra, Tech Mahindra Pvt Ltd
SHASHI SHARMASHASHI SHARMA
Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)
Ravi Ranjan OjhaRavi Ranjan Ojha
Lead Software Developer at Tech MahindraLead Software Developer at Tech Mahindra