PRINCE GUPTA

• Generation, downloading, saving and publishing of Prebills and Posted bill invoices over Sharepoint & Network drives for the convenience of onshore team.
• Taking the training downloads from the client and giving the Knowledge Transfer (KT) to the team members.
• Preparation and publishing of process SOP post taking the training downloads from the client.
• Sharing of Statement Of Accounts (SOA) and Debtor statements with the clients & customers.
• Maintaining necessary trackers for incoming payments, verification and Collection follow-ups.
• Verifying incoming customer payments from different payment gateways (Stripe, PayPal, BlueSnap & Worldpay)
• Handling billing queries of domestic & overseas clients via Calls, Chats and Emails.
• Altering the customer Account as per client's requirements and computing billing, refund & Credit.
• Adding beneficiary information to various customer Account types basis of the ownership.
• Generation and releasing of drafts & invoices as per Billing cycle in Oracle.
• Working with Enterprise Application Team (EAT) for any new implementations in the process (UAT).
• Delivering invoices electronically to clients through various Procure To Pay (P2P) portals such as Ariba, Tungsten, Coupa, etc.
• Taking Monthly calls with the operations team & business stakeholders regarding billed and unbilled data.
• Analyzing documents received from Project Managers (PMs) like Statement Of Work (SOW), Invoice Requisition Form (IR) and Purchase Order (PO) etc.

• Daily execution of incoming invoicing requests in SAP/Oracle that are received from the operations team in order to generate invoices and submit to the customers.
• Generation & submission of External & Intercompany (IC) invoices.
• Uploading of invoices over the client portal.
• Processing of Internal Orders (IO) in SAP.
• Execution of stock transfer requests and shipping reports.
• Processing of Debtor Refunds when received.
• Providing data to the Taxation Department.
• Sharing of Statement Of Accounts (SOA) to the operations team & business stakeholders by pulling from SAP.
• Daily preparation and publishing of Invoice Delivery Tracker.
• Working on Rejected invoices.
• Billing of Sales Orders (SO) & Out Bound Orders (OBD) in SAP.
• Keeping an eye on the work volume & managing of Generic Mailbox in order to respond to all AR & customer queries.
• Generation and submission of Debit Notes (DN) and Credit Notes (CN).
• Preparing and publishing of approval matrix on Monthly basis.
• Assigning of Helpdesk Tickets (HDTs) to respective team members and keeping a track on the completion status as per our defined Service Level Agreement (SLA).
• Daily reconciliation of Invoice Tracker & Void Tracker.
• Co-ordinating with business stakeholders for resolving issues around blocked invoices.

• Daily processing of invoices in SAP Ariba portal that are received from the vendors in order to initiate timely payments.
• Worked as Invoice Processor of different PO, contract & Non-PO based invoices.
• Making follow-ups with the vendors for resolving invoicing & payment issues.
• Performing Quality Check (QC) of the invoices processed by team and giving go-ahead for the final execution.
• Keeping an eye on the work volume & managing of Accounts Payable generic Mailbox in order to respond to all AP & vendor queries.
• Daily reconciliation of Invoice Processing Tracker & Production Tracker (PT).
• Weekly uploading of team’s Production Tracker (PT) on client’s portal after reconciliation.
• Processing of Check Refunds when received.
• Monitoring the status of vendor invoices and outgoing payments on People Soft (PS).
• Co-ordinating with Vendor Master Team (VM) - New vendor setup, existing vendors modification & cleansing.

• Helped in knowledge management by preparing & tracking changes in SOP (Standard Operating Procedures).
• Update SOP when needed.
• Develop understanding of the operations of the company and participate in implementation of the changes in co-ordination with the functional in charge.
• Creating awareness and guiding upper management in implementation of controls as well as sound business practices & processes.
• Introduction of checklist to reduce errors and improving accuracy.
• Scheduling and organizing customer meetings and customer interaction sessions.
• Daily reporting to the client and upper management regarding TAT, accuracy, volume and concerns.
• External & client dispute handling.
• Performing internal audits, Quality Check (QC) and analyzing team’s overall performance.
• Imparting training programs for new hires to get them certified and applying for their accesses.
• Conducting weekly assessments of new joiners.
• Providing lean ideas for process improvement and modernization.
• Member of People Engagement Team & HR Catalyst Team.
• Ensuring that all the team members have filled their Timesheets correctly on last working day of every week (Friday) and nobody has missed out.
• Daily connect with the client & team during start and end of the day to discuss necessary updates.
• Daily allocation of the work volume to the team members to ensure no deliverables get missed out and we are able to finish in the specified Turn Around Time (TAT) of 24 Hours.
• Conducting seminars on leadership and imparting motivational trainings.
• Sharing best business practices and strategies across different accounts.
• Keeping a track of CSAT and DSAT scores of the team and helping them to improvise their CSAT scores.