Summary
Overview
Work History
Education
Skills
Key Achievements
Hobbies and Interests
Interests
Disclaimer
Timeline
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Prince Jatwani

Prince Jatwani

Faridabad

Summary

Dynamic & results-driven Team Lead with over 6 years of experience in operations, team management, and customer service. Currently leading a high-performing team at Revv, driving operational efficiency, ensuring seamless customer experience, and implementing process improvements.

Overview

6
6
years of professional experience

Work History

TEAM LEAD

Revv (Self-Drive Cars)
01.2024 - Current
  • Company Overview: Self-Drive Cars
  • Trained new team members by relaying information on company procedures and processes.
  • Conduct regular training sessions to enhance team skills in areas such as product knowledge, communication, and conflict resolution.
  • Collaborate with cross-functional teams to streamline processes and improve the overall customer experience.
  • Contributing to improved customer satisfaction and repeat business.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Manage escalated customer complaints and provide solutions timely and effectively.

Customer Service Executive

Revv (Self-Drive Cars)
08.2022 - 12.2023


  • Primary point of contact for customers before vehicle delivery, ensuring a seamless rental experience.
  • Address customer queries or concerns related to booking, pricing, availability, or vehicle condition via phone and emails.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled Bookings.
  • Confirm booking details, verify documentation (e.g., driving license, ID proofs).
  • Coordinate with operations teams to schedule timely car deliveries.


CUSTOMER RELATIONS EXECUTIVE

Dua Plywood and Timber Traders
10.2019 - 07.2022
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Supervised daily operations and sales functions to maximize revenue and customer satisfaction.
  • Delegated tasks to existing support team members.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

RESEARCH ASSOCIATE

Phronesis Partners
02.2019 - 09.2019
  • Gathered, arranged, and corrected research data to create representative reports.
  • Build questionnaires as per client's requirements and collected data across these.
  • Conducted surveys over telephonic conversations across various countries depending upon the nature of the research and topics specified by the clients.
  • Interviewed many Industry professionals, gathered knowledge from their experiences which could help to ascertain the client's presence in the market.

Education

MBA - HR And Marketing

MVN University
Palwal, Haryana
01.2017

BBA -

MVN University
Palwal, Haryana
01.2015

Class 12th - undefined

Shri Tyagi Modern Public School
01.2011

Class 10th - undefined

Shri Tyagi Modern Public School
01.2009

Skills

  • Leadership & Team Management
  • Cross-functional collaboration
  • Adaptability
  • People Management
  • Customer Satisfaction
  • Communication
  • Process Improvement
  • Employee training
  • Task delegation

Key Achievements

  • Got promoted to Team Lead position, in recognition of outstanding performance, leadership potential, and consistent contribution to team success.
  • Successfully reduced booking cancellation count by a significant margin of 30% through proactive customer engagement, streamlined operational processes, and improved communication between fleet and support teams.

Hobbies and Interests

  • Learning new terminologies
  • Sports (Badminton)
  • Travel

Interests

  • Learning new terminologies
  • Sports (Badminton)
  • Travel

Disclaimer

I hereby declare that the information presented above accurately reflects my qualifications and experience.

Timeline

TEAM LEAD

Revv (Self-Drive Cars)
01.2024 - Current

Customer Service Executive

Revv (Self-Drive Cars)
08.2022 - 12.2023

CUSTOMER RELATIONS EXECUTIVE

Dua Plywood and Timber Traders
10.2019 - 07.2022

RESEARCH ASSOCIATE

Phronesis Partners
02.2019 - 09.2019

Class 12th - undefined

Shri Tyagi Modern Public School

Class 10th - undefined

Shri Tyagi Modern Public School

MBA - HR And Marketing

MVN University

BBA -

MVN University

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Prince Jatwani