
Customer Success Engineer with over 6 years of experience who is passionate and competent with operational expertise and Enterprise Infrastructure Management and has a track record of developing solid relationships and ensuring customer satisfaction. Attempting to take on the role of Customer Success Manager in order to put my skills and expertise to use.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
1. More than 6 years of expertise in account management, client-facing roles, and operations.
2. Understanding of SaaS and software industry dynamics
3. Superior communication and de-escalation abilities
4. Expertise in client account management.
5. Capability to interact with, monitor, and interface with clients and resolver groups.
6. Ability to prioritize and complete job responsibilities under time constraints.
7. The ability to operate under duress.
8. Effective multitasker who is determined and focused on critical responsibilities.
9. Have a solid reputation for working with high-profile customers and delivering outstanding results.
Project management by Google from Coursera
Project management by Google from Coursera
Cybersecurity and ITIL from IBM