Prince Kashyap
Amritsar
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Department Manager
Shoppers Stop Ltd.
Jammu
08.2025 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service quality.
- Processed transactions accurately using point-of-sale systems.
- Oversaw daily operations and staff management in retail department.
- Managed inventory levels and ensured stock availability for sales.
- Implemented visual merchandising strategies to enhance product displays.
- Coordinated staff schedules to optimize floor coverage and service.
- Resolved customer inquiries and complaints with effective communication.
- Analyzed sales data to identify trends and inform product selection.
- Collaborated with upper management to align departmental goals with company objectives.
- Handled shift overstock, restocking, and inventory control.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Conducted regular performance reviews to monitor progress of individual employees.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Utilized excellent math skills to maintain accurate inventory levels.
- Balanced workloads to meet targets without overtaxing employees.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed visually appealing product displays to attract customer attention.
- Collaborated with marketing teams to align visual strategies with promotional campaigns.
- Managed inventory levels to ensure availability of display merchandise.
- Trained and mentored junior staff on visual merchandising techniques and standards.
- Implemented seasonal decor changes to enhance store ambiance and engagement.
Personal Shoppers
Shoppers Stop Ltd.
AMRITSAR
06.2022 - 08.2025
- Assisted customers in selecting products based on personal preferences and needs.
- Managed inventory levels to ensure product availability for customers.
- Developed personalized shopping lists tailored to individual client requirements.
- Coordinated with store departments to fulfill special customer requests efficiently.
- Built strong relationships with clients to understand their shopping habits and preferences.
- Utilized point-of-sale systems for processing transactions and maintaining records.
- Stayed updated on current fashion trends and promotions to advise customers effectively.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Recruited, hired and trained new hires to optimize profitability.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Sales Manager
Marmara hotel
Dubai
01.2021 - 01.2022
- Developed and implemented sales strategies to enhance guest bookings.
- Trained and mentored team members on effective sales techniques.
- Collaborated with marketing to create promotional packages for hotel services.
- Managed client relationships to ensure satisfaction and repeat business.
- Coordinated with front desk staff to optimize guest experience during check-in.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Customer care associate
Ultimate security services
Dubai
01.2018 - 01.2020
- Supervised daily security operations to ensure safety and compliance.
- Coordinated incident response and emergency procedures for staff and visitors.
- Trained security personnel on protocols and customer service best practices.
- Monitored surveillance systems to identify and address potential threats.
- Conducted regular safety inspections to maintain secure environments.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
Customer care associate
Shoppers stop
AMRITSAR
01.2016 - 01.2018
- Assisted customers with product selection and inquiries.
- Maintained inventory by organizing stock and restocking shelves.
- Processed transactions accurately using point-of-sale systems.
Customer care associate
Kochar Infotech
AMRITSAR
01.2015 - 01.2016
- Provided exceptional customer support through phone, email, and chat channels.
Education
B.Sc. - Economics
D.A.V College
10+2 -
Hindu sabha senior secondary school
Skills
- Sales
- Team Building
- People management
- Conflict management
- Team handling
- Wardrobe Management
- Relationship management
- Visual merchandising
- Staff management
- Inventory control
- Point-of-sale systems
- Sales analysis
- Customer relationship management
- Budget management
- Effective communication
- Employee training
- Time management
- Relationship building
- Supply and inventory management
- Performance management
- Negotiation tactics
- Motivational leadership
- Project management
- Flexible schedule
- Cost planning
- Problem-solving
- Employee management
- Vendor management
- Operations
- Training and development
- Product restocking
- Department leadership
- Retail
- Policy development
- Verbal and written communication
- Staff hiring and retention
- Department inspection
- Trend analysis
- Employee scheduling
- Retail management
- Vendor relationship management
- Systems and software expertise
- Sales strategy
- Risk management
- Task delegation
Hobbies and Interests
- Photo shoot
- Video editing
- Learn new things
- Meet new people
Achievements Awards
- Shoppers Stop Awards for the Best Bridge to Luxury Staff
- Ultimate Security Services Best Employee of the Month
- Shoppers Stop Best Personal Shopper for Quarter 4 FY 2022-23
- Shoppers Stop Highest Black Card Enrollments from July 2022 to August 2023
- Best Department Manager for the month of September 2025 for the Highest Sales
Languages
Punjabi, Hindi
First Language
English
Proficient
C2
Arabic
Beginner
A1
Malayalam
Beginner
A1
Spanish
Beginner
A1
Timeline
Department Manager
Shoppers Stop Ltd.
08.2025 - Current
Personal Shoppers
Shoppers Stop Ltd.
06.2022 - 08.2025
Sales Manager
Marmara hotel
01.2021 - 01.2022
Customer care associate
Ultimate security services
01.2018 - 01.2020
Customer care associate
Shoppers stop
01.2016 - 01.2018
Customer care associate
Kochar Infotech
01.2015 - 01.2016
B.Sc. - Economics
D.A.V College
10+2 -
Hindu sabha senior secondary school