Summary
Overview
Work History
Education
Skills
Languages
PERSONAL INFORMATION
Timeline
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Prince K S

Palakkad

Summary

Technically skilled and detail-oriented IT Support Technician with 7+ years of experience in hardware repair, desktop support, network setup, and system troubleshooting. Adept at configuring and maintaining routers, switches, and wireless networks in enterprise environments. Known for fast resolution of end-user issues, efficient infrastructure handling, and a proactive maintenance mindset. Eager to contribute technical support expertise in a GCC-based organization.

Overview

10
10
years of professional experience

Work History

IT Support Technician

AB Tech Supports
08.2020 - 12.2024
  • Repaired and configured laptops, desktops, and network hardware
  • Installed OS and applications, set up workstations and enterprise devices
  • Performed structured cabling and network patching across multiple floors
  • Managed routers, switches, and access points for secure connectivity
  • Resolved local and remote network performance issues (LAN/WAN)
  • Provided antivirus support, malware cleanup, and endpoint protection
  • Administered DHCP and DNS services, monitored IP allocations
  • Participated in IT infrastructure upgrades and documentation

IT Support Engineer

Boogle Technologies
10.2014 - 07.2017
  • Diagnosed and repaired internal components: motherboards, RAM, HDDs
  • Built and upgraded desktops/laptops to meet user requirements
  • Supported printers, scanners, and display hardware
  • Installed device drivers and firmware updates for stable operations
  • Conducted routine preventive maintenance, reducing system failures
  • Delivered on-site support and troubleshooting across departments
  • Managed inventory and hardware replacement cycles

Education

Bachelor of Technology (B.Tech) - Information Technology

M.A.M College of Engineering
01.2014

Skills

  • Laptop & Desktop Troubleshooting
  • OS Imaging & Software Installation
  • Network Setup: Routers, Switches, Wi-Fi
  • DHCP / DNS / IP Configuration
  • Peripheral Support (Printers, Scanners)
  • Antivirus & Security Tools
  • Hardware Replacement & Maintenance
  • System Integration & Deployment
  • End-User Technical Support
  • Documentation & Asset Management
  • Mobile device management

Languages

English
Tamil
Malayalam

PERSONAL INFORMATION

  • Full Name: Prince K S
  • Date of Birth: 13 May 1992
  • Nationality: Indian
  • Languages Known: English, Tamil, Malayalam
  • Visa Status: Willing to relocate to any GCC country
  • Driving License: [Add here if applicable – Indian / GCC]

Timeline

IT Support Technician

AB Tech Supports
08.2020 - 12.2024

IT Support Engineer

Boogle Technologies
10.2014 - 07.2017

Bachelor of Technology (B.Tech) - Information Technology

M.A.M College of Engineering

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Prince K S