Prince Kumar
Ambala City
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
12
12
years of professional experience
Work History
Accountant (Part time Work)
Sonu Sip and Bite
2017.07 - Current
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Analyzed financial data to identify discrepancies or trends.
- Prepared monthly closing entries for multiple companies' books of records.
- Performed general ledger reconciliations on a timely basis.
- Monitored cash flows and prepared weekly cash projections.
Technical Engineer (IT)
Unique id India Pvt Ltd
2013.03 - Current
- Performed troubleshooting on hardware and software issues in a timely manner.
- Installed, configured, maintained and upgraded computer systems and networks.
- Provided technical support to customers over the phone or through email.
- Tested new software applications prior to their release.
- Diagnosed network problems quickly to reduce downtime.
- Recommended process changes that would improve efficiency within the organization's IT infrastructure setup.
- Managed the installation, maintenance, and troubleshooting of network systems and hardware.
- Installed new printers and ensured proper setup.
- Troubleshot and resolved printer hardware issues.
- Performed regular maintenance on printers to ensure optimal performance.
- Participated in regular meetings with management staff to discuss ongoing projects or initiatives related to sorting operations.
- Installed, configured, and maintained hardware and software for clients.
- Provided help desk support to employees regarding IT-related matters.
Technical (Aadhaar project)
UIDAI (Unique Identification Authority of India)
2012.07 - 2013.02
- Troubleshot technical issues related to audio hardware setup or software glitches.
- Provided guidance on technical issues such as software installation or hardware setup.
- Provided technical support for customers with both hardware and software related questions.
- Diagnosed network connectivity issues and implemented solutions.
Education
Bachelor of Computer Applications - Computer Engineering Technology
Chandigarh University, Pursing
Diploma(Computer) -
Excel Net, New Delhi
Intermediated -
Govt. Sr. Sec School Prem Nagar, Bhiwani Board
10th -
Govt. Sr. Sec School Sounda, Bhiwani Board
Skills
- Phone & Email Technical Support
- Customer Service online or onsite
- Database management
- Excellent verbal Communication skill
- Software installation
- Hardware setup
- Software Troubleshooting & Problem Solving
- Expert in Thermal Barcode Printer
- Barcode scanners
- POS
- Receipt Printer
- Cash Register
- Zebra Card Printer
Declarations
I Hereby Declare that the above written particular are true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Dev Raj
- Date of Birth: 07/14/1994
- Gender: male
- Marital Status: Married
Permanentaddress
Dhurala Post Office Jalbera
Languages
- Hindi
- English
- Punjabi
Hobbies and Interests
- Reading
- Listening audio stories
- Working With Inventory Software
- Busy Win
- Marg
- Tally
- Logic ERP
Timeline
Accountant (Part time Work)
Sonu Sip and Bite
2017.07 - Current
Technical Engineer (IT)
Unique id India Pvt Ltd
2013.03 - Current
Technical (Aadhaar project)
UIDAI (Unique Identification Authority of India)
2012.07 - 2013.02
Bachelor of Computer Applications - Computer Engineering Technology
Chandigarh University, Pursing
Diploma(Computer) -
Excel Net, New Delhi
Intermediated -
Govt. Sr. Sec School Prem Nagar, Bhiwani Board
10th -
Govt. Sr. Sec School Sounda, Bhiwani Board
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