Seasoned Housekeeping Executive with a proven track record at Courtyard by Marriott, enhancing guest satisfaction through exceptional service and maintaining rigorous standards of cleanliness. Expert in inventory management and guest relations, I excel in workload prioritization and health safety protocols. Demonstrated ability to improve service performance, underscoring a strong hospitality background and customer service focus.
● Conducting morning and evening briefing
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
● Handling Mini Bar and keeping Inventory.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.