PRINCE PARKER MERVIN LOBO
Customer Service Logistics Warehouse Specialist
Mangalore
Work Preference
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
4
4
Certifications
4
4
Language
Work History
Owner
P V Builders, Mangalore India
12.2020 - Current
- Directed project planning and execution, ensuring timely delivery while maintaining high standards of quality and safety.
- Oversaw financial management, optimizing budget allocations to enhance project profitability and resource utilization.
- Implemented cost control measures and budget management strategies, resulting in improved financial performance and project profitability.
- Led a team of skilled tradespeople, fostering collaboration and mentoring to enhance overall work quality and efficiency.
- Negotiated contracts with suppliers and subcontractors, ensuring favorable terms and timely delivery of materials for projects.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Customer Service Representative, Site In-charge
US ARMY, DLA Troop Support, ANHAM FZCO (Food Supply), Afghanistan
03.2013 - 09.2020
- Managed daily operations of food supply distribution, ensuring timely delivery and adherence to military standards.
- Led a team to optimize inventory management processes, enhancing supply chain efficiency and reducing delays.
- Developed and implemented training programs for new staff, fostering improved service delivery and operational knowledge.
- Resolved customer inquiries and issues promptly, contributing to increased satisfaction and trust in service operations.
- Coordinated logistics for food supply missions, maintaining compliance with safety regulations and quality assurance standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Stock Control Lead, SAMS-IE Operator, Material Control Specialist (Lead)
Oshkosh Corporation, US ARMY TPER Program, GFM Warehouse
02.2008 - 09.2011
- Oversaw inventory accuracy and stock levels, ensuring timely availability of materials for production requirements.
- Led cross-functional teams in optimizing material flow, improving operational workflows, and ensuring timely deliveries to support mission readiness.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Coordinated with supply chain partners to ensure timely delivery of raw materials, preventing production stoppages.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Reviewed production schedules and streamlined processes.
- Coordinated with cross-functional teams to streamline warehouse processes, enhancing overall efficiency and reducing lead times.
- Developed and implemented standard operating procedures for material handling, improving accuracy and reducing waste across operations.
- Mentored junior staff on stock control best practices, fostering a culture of continuous improvement and operational excellence.
- Collaborated with suppliers to optimize order fulfillment processes, ensuring timely access to critical materials for production needs.
- Worked closely with the quality department to address any non-conforming materials received from suppliers, resolving issues promptly to minimize impact on production schedules.
- Optimized warehouse space utilization by reorganizing storage areas according to material type and usage patterns.
Customer Service / SARSS Operator Stock Control
CSA Ltd, US ARMY FORCES CENTRAL COMMAND, Kuwait
02.2003 - 02.2008
- Led a team of customer service representatives to resolve issues effectively, enhancing overall customer satisfaction and loyalty.
- Developed and implemented training programs for staff, improving operational efficiency and fostering skill advancement within the team.
- Streamlined supply chain processes, reducing lead times and optimizing resource allocation to meet mission objectives effectively.
- Led operational logistics management, ensuring timely delivery of supplies and enhancing mission readiness across multiple deployments.
- Maintained accurate inventory records and performed regular audits, ensuring compliance with operational standards and minimizing discrepancies.
- Operated forklifts safely and efficiently to transport materials, supporting warehouse operations and maintaining workflow continuity.
- Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
- Developed standard operating procedures for customer service interactions, improving service consistency and enhancing team performance.
- Monitored and addressed customer feedback through various channels, leading to improved service delivery and enhanced customer engagement.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Coordinated cross-functional teams to execute strategic initiatives, enhancing collaboration and improving overall operational effectiveness.
Warranty Supervisor Assistant
PRERANA MOTORS (P) Ltd. TATA Automotive, Bangalore, India
08.2002 - 11.2003
- Assisted in managing warranty claims, ensuring timely processing and enhancing customer satisfaction through effective communication.
- Coordinated with service departments to streamline warranty processes, contributing to operational efficiency and reducing claim turnaround time.
- Developed and maintained comprehensive warranty reports, facilitating data-driven decisions to improve service quality and performance metrics.
- Supported warranty audits by organizing documentation and ensuring compliance with company policies and industry standards.
- Collaborated with cross-functional teams to identify and resolve warranty-related issues, enhancing communication and teamwork across departments.
- Evaluated warranty claims to determine validity and appropriate action, mitigating potential conflicts or disputes.
- Coordinated with technicians to ensure timely completion of warranty repairs, resulting in increased customer satisfaction.
- Assisted in the analysis of warranty trends and issues, contributing to the development of improved resolution strategies for recurring problems.
Education
Diploma - Automobile Engineering
KARNATAKA POLYTECHNIC
Mangalore, Karnataka, India09-2001
10+2 Pre University College - Science
St. Aloysius College
Mangalore, Karnataka, India 04.2001 -
High School Diploma -
Deepika High School
Modankap, Bantwal, Karnataka, India 04.2001 -
Skills
Project management
Certification
SARSS-1 Operators Course.
Awards
A) Certificate of Appreciation by U.S. ARMY CENTRAL COMMAND Kuwait DOL for Outstanding Customer Support Service., B) Certificate of Appreciation by L3 Communications Integrated Systems Vertex Aerospace, Camp Doha, Kuwait., C) Certificate of Appreciation by 481th Trans Company, Patriot Kuwait, Naval Base for outstanding support., D) Certificate of Appreciation by 237th Personnel Services Battalion., E) Certificate of Appreciation by Logistic Task Force 28th for Customer Service., F) Certificate of Appreciation CSA Ltd U.S. Army Kuwait., G) Performance Awards and Certificate of Appreciation by Oshkosh Corporation, TPER Program TACOM Kuwait., H) Certificate of Appreciation by Camp Pittman at FOB Fenty Jalalabad Afghanistan., I) Certificate of Appreciation by ANHAM, Prime Vendor Food Supply, Afghanistan as an exceptional Customer Service.
References
Letter of Recommendation from Prerana Motors TATA Automotive as Warranty Supervisor (Assistant), Nov 2001-Dec 2002., Letter of Recommendation from CSA Ltd U.S. Army Central Command, Kuwait as a SARSS Operator, Warehouse Specialist, Forklift Operator, Feb 2003-Feb 2008., Letter of Recommendation from Oshkosh Corporation US ARMY TPER program Kuwait as a Stock Control Lead, SAMS-IE Operator, Feb 2008-Sep 2011.
License
- 1. Indian License- Light Motor Vehicle, Two-Wheeler Scooter.
- 2. U.S. Army License (Inactive) - Forklift 4K 6K, 10K, 17K, Taylor Dunn, NTV.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Malayalam
Elementary (A2)
Timeline
Owner
P V Builders, Mangalore India
12.2020 - Current
Customer Service Representative, Site In-charge
US ARMY, DLA Troop Support, ANHAM FZCO (Food Supply), Afghanistan
03.2013 - 09.2020
Stock Control Lead, SAMS-IE Operator, Material Control Specialist (Lead)
Oshkosh Corporation, US ARMY TPER Program, GFM Warehouse
02.2008 - 09.2011
Customer Service / SARSS Operator Stock Control
CSA Ltd, US ARMY FORCES CENTRAL COMMAND, Kuwait
02.2003 - 02.2008
Warranty Supervisor Assistant
PRERANA MOTORS (P) Ltd. TATA Automotive, Bangalore, India
08.2002 - 11.2003
10+2 Pre University College - Science
St. Aloysius College
04.2001 -
High School Diploma -
Deepika High School
04.2001 -
Diploma - Automobile Engineering
KARNATAKA POLYTECHNIC