Zoho CRM
Prince Paul
Key Account Manager
New Delhi,India
Summary
Dynamic Key Account Manager with 6 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full operational lifecycles with focus on territory expansion.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Key Account Manager
Zast Logisolutions Private Limited
Gurugram, Haryana
04.2021 - Current
- Ensuring that customer requirements are acted upon by the operations team. Further, in case of any issues, customers are facing one should be in constant touch with the operations team till delivery of goods on time to the satisfaction of their customers.
- Onboarding of customers and negotiation of freight with market customers(E-commerce).
- Preparation of reports and summaries for internal analysis for identification of gaps and improvement areas.
- Build strong working relationships and present solutions to direct customers(E-commerce) like Amazon, Udaan, Rivigo and Inland Teevra.
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- Acquired and applied knowledge to create effective dialogue with customers.
- Performed effectively in self-directed work environment, including managing day-to-day operations and decisions
- Supervision of team members, Network Operation Center for tracking and others updates of all the consignments of customers like (Amazon, Udaan, Rivigo and Inland Teevra).
- Presented information to customers, peers and management.
- Quoted prices, terms and other bid specifications.
- Met existing customers to review current services and expand more opportunities.
- Negotiated prices, terms of business development and service agreements.
- Drove operational improvements which resulted in savings and improved profit margins.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored supply chain and managed logistics functions for company.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
Transport Consultant-Sales & Operations
Avaal Technologies India Pvt. Ltd
Gurugram, Haryana
02.2020 - 04.2021
- Utilized digital and telephone approaches to generate sales leads.
- Used ZOHO CRM to maintain detailed contact logs and account records.
- Presented Transportation Management System a digital solution for their regular operational activities like first mile to last mile.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
- Matched customers to products based on in-depth understanding of different business models and needs.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Increased overall revenue 51% from referral sales through effective salesmanship and great negotiation skills.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Associate Retention Manager
Zinka Logistics Solutions Pvt Ltd
Hisar , Haryana
01.2018 - 02.2020
- Handled all customer relations issues pleasantly by using Zen desk CRM Solution, enabling quick resolution and client satisfaction.
- Developed strategic relationships with key supply and demand to foster profitable business initiatives.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Delivered engaging Mobile application presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Supervised sales team of 7 people, stepping in to support employees and deliver smooth sales processes for clients.
- Resolved customer issues quickly and managed over 150 accounts to increase sales and meet quotas.
- Planned and supervised shipments from first mile, middle mile and last mile consignment.
- Grew market penetration figures by leveraging supply, demand and Driver app relationships and personally overseeing negotiations resulting in increase of revenue.
Team Manager
Mahindra Holidays and Resorts India Ltd
Karnal, Haryana
10.2016 - 01.2018
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Reorganized and optimized leads management by implementing SAP CRM solution.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Supervised sales team of 4 people, stepping in to support employees and deliver smooth sales processes for clients.
- Increased regional market share 25% within 7 months.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Education
Executive Programme in Business Management -
IIBM Institute Of Business Management
Delhi 04.2020 - 01.2021
Master of Business Administration - Customer Relation Management
Metro Institute Of Management And Technology
Noida 04.2013 - 05.2015
Bachelor of Arts - Humanities
Guru Nanak Dev University
Amritsar 03.2003 - 04.2005
Secondary Education - Commerce
St. Luke's Senior Secondary School
Solan 04.2001 - 04.2002
High School Diploma -
MDAV High School
Chandigarh 03.1999 - 04.2000
Skills
Customer Relationship Management
Software
Control Tower
SAP CRM
Transportation Management System
Workline Portal
Adobe Spark
Certification
Certification in Embracing Change, From Harappa Education, Delhi
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Managed the High Sprit Mile award winning sales team at Blackbuck.
- Promoted to Associate Retention Manager after 1 Year successful years in the Supply and Retention department.
Interests
Reading Bible and watching historical Movies, watching Josh and TED talks, Happy to learn newer skills
Timeline
Certification in Digital Marketing, From Indian Council of Technical Research and development , Mumbai
04-2021
Key Account Manager
Zast Logisolutions Private Limited
04.2021 - Current
Certification in Speaking Effectively , From Harappa Education, Delhi
03-2021
Certification in Embracing Change, From Harappa Education, Delhi
09-2020
Certification in Supply Chain Management, From safe educate Learning Pvt. Ltd., Delhi
08-2020
Executive Programme in Business Management -
IIBM Institute Of Business Management
04.2020 - 01.2021
Transport Consultant-Sales & Operations
Avaal Technologies India Pvt. Ltd
02.2020 - 04.2021
Associate Retention Manager
Zinka Logistics Solutions Pvt Ltd
01.2018 - 02.2020
Team Manager
Mahindra Holidays and Resorts India Ltd
10.2016 - 01.2018
Master of Business Administration - Customer Relation Management
Metro Institute Of Management And Technology
04.2013 - 05.2015
Bachelor of Arts - Humanities
Guru Nanak Dev University
03.2003 - 04.2005
Secondary Education - Commerce
St. Luke's Senior Secondary School
04.2001 - 04.2002
High School Diploma -
MDAV High School
03.1999 - 04.2000
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