Experienced Major Incident Manager with 6 years of expertise in leading and transforming critical incident management. Skilled in resolving high-volume incidents, surpassing SLA targets, and implementing preventive measures to enhance system stability. Proficient in collaborating with cross-functional teams, streamlining workflows, and driving process improvements. Recognized for clear stakeholder communication and effective escalation management.
Kyndryl Solutions Pvt Ltd, Bengaluru, India
Incident Management Advisor (07/2022 - 12/2023)