Prince Raj

Bill Payment Support

(October 2022 - Present)

Following a successful tenure of approximately 1.5 years in the Document

Management team, I was promoted to the Bill Payment Support team. This transition

enabled me to leverage the skills and expertise I developed in Document

Management to drive seamless operations in my new role.

In the Bill Payment Support team, I have successfully managed multiple tasks and

provided comprehensive support to the team, ensuring efficient and accurate

payment processing. My expertise has been instrumental in maintaining high-quality

standards, and I continue to contribute to the team's success through my knowledge

and experience.

Key Responsibilities :

-Processed payments for bank clients' utility bills in Bank of America Merrill Lynch and

Private Bank.

- ⁠Handled payments for BA commercial loans, Termination Notices & Nursing Home

Bills.

- ⁠Provided support to front-office trust account officers, addressing payment queries

and resolving issues.

- ⁠Conducted training sessions for new hires on billing systems and customer service

protocols.

- ⁠Consistently achieved high metrics (99.9%) through effective problem-solving skills.

- ⁠Implemented process improvements, reducing payment errors and enhancing

overall efficiency.

- ⁠Monitored and managed billing processes to ensure adherence to

SLAs for invoicing and payment processing.

- ⁠Developed and executed macros to prevent errors and ensure duplicate payment

prevention.

- ⁠Prepared consolidated productivity reports, MIS, and dashboards.

*Document Management

(February 2021- October 2022)

My professional journey commenced in the Document Management team, where I

gained invaluable insights into operational workflows. In this role, I was responsible

for managing multiple queues with distinct Service Level Agreements (SLAs) for each.

This dynamic environment enabled me to develop strong multitasking skills, ensuring

timely completion of tasks while adhering to stringent SLA requirements

Key Responsibilities:

- Processed diverse documents, including Trust Operations - Manual Uploads,

business documents, cash balancing, cash receipts, and disbursements etc.

- ⁠Efficiently routed documents to respective departments for necessary actions,

demonstrating strong organisational understanding.

- ⁠Initiated processing of monthly and quarterly fee documents and maintenance

documents.

- ⁠Achieved and maintained a consistent 100% accuracy rate, ranking among top 3

performers on the scorecard.

• Assisted customers with product selection and ordering process.

- ⁠Complied with and generated monthly productivity reports for the entire team

- Provided training to new hires and assisted in resolving their queries

Project : Oil & Gas

- Keyed owner numbers on Yardi in cash receipts.

application under Revenue Receipt.

- Utilized tools: Yardi web-based application and Cash Pro.