PRINCE SHARMA
PASSENGER SERVICE EXECUTIVE
Haryana
Summary
Dynamic Passenger Service Executive with more than one year of experience in the aviation sector, dedicated to elevating customer satisfaction and ensuring seamless travel experiences. Expertise in managing passenger inquiries, resolving issues efficiently, and adapting to fast-paced environments. Strong communication skills and cultural sensitivity enable effective collaboration with diverse clientele, including special needs passengers. Committed to delivering exceptional service, ready to transition into a Guest Services Associate role and further enhance guest experiences through a customer-centric approach.
Overview
2
2
years of professional experience
4
4
Languages
Work History
PASSENGER SERVICE EXECUTIVE
Bird Worldwide Flight Services
05.2025 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving complaints.
- Facilitated upgrades for loyal customers through Frequent Flyer Program.
- Managed disruptions, including denied boarding and cancellations, ensuring customer satisfaction.
- Monitored manpower and coordinated with resource allocation to optimize team performance.
- Assisted special needs customers, including wheelchair users and unaccompanied minors, ensuring their comfort and safety.
PASSENGER SERVICE EXECUTIVE
CELEBI AIRPORT SERVICE INDIA PVT. LTD.
10.2023 - 05.2025
- Delivered exceptional customer service to passengers in a fast-paced environment.
- Assisted with check-in and boarding processes, ensuring smooth operations.
- Managed passenger inquiries and resolved issues efficiently.
- Coordinated with airline staff to facilitate seamless travel experiences.
- Maintained compliance with safety and security regulations.
Education
Bachelor of Science - Medical
IGNOU
Delhi, India 04.2001 -
STCW,STSDSD - Maritime Studies
AQUATECH INSTITUTE OF MARITIMES STUDIES
Delhi, India 04.2001 -
12TH - MEDICAL
VIVEKANAND SR SEC SCHOOL
Dharuhera, India 04.2001 -
High School Diploma -
VIVEKANAND SR SEC SCHOOL
Dharuhera, India 04.2001 -
Skills
Customer service
Workflow management
Strong work ethic
Multitasking and organization
Sales expertise
Reporting and documentation
Proficient in computer applications
Excellent communication
Additional Information
HAVE BASIC CANADIAN VISA AND DOCUMENTS TRAINING
HAVE SCHENEGEN VISA AND DOCUMENTS TRAINING
HAVE VISA KNOWLEDGE OF SOME OTHER COUNTERIES LIKE USA,BRAZIL,UK ETC.
Timeline
PASSENGER SERVICE EXECUTIVE
Bird Worldwide Flight Services
05.2025 - Current
PASSENGER SERVICE EXECUTIVE
CELEBI AIRPORT SERVICE INDIA PVT. LTD.
10.2023 - 05.2025
Bachelor of Science - Medical
IGNOU
04.2001 -
STCW,STSDSD - Maritime Studies
AQUATECH INSTITUTE OF MARITIMES STUDIES
04.2001 -
12TH - MEDICAL
VIVEKANAND SR SEC SCHOOL
04.2001 -
High School Diploma -
VIVEKANAND SR SEC SCHOOL
04.2001 -
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