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Prince Sharma
Sr. Travel Consultant
Delhi
Summary
Dynamic travel professional with extensive experience in crafting tailored itineraries for individual and corporate clients. Expertise in global destinations and travel logistics ensures exceptional service delivery, consistently exceeding client expectations. Proven ability to cultivate strong client relationships, resulting in seamless and memorable travel experiences. Committed to enhancing client satisfaction through meticulous attention to detail and personalized service.
Overview
12
12
years of professional experience
1
1
Language
Work History
Sr. Travel Consutant
LeViaggio (a MyRiva Company)
11.2024 - Current
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Handled sensitive personal data with discretion.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Sr. Travel Consultant
Smartfares (VMS Travels)
11.2023 - 07.2024
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars, and special events such as tours and excursions.
- Used company and vendor marketing resources to educate customers, and close sales.
- Conducted research and prepared meticulous travel itineraries, complete with pricing, accommodation, airfare, transfer, and tour information.
- Offered advice and assistance to customers, paying attention to special needs, or wants.
Sr. Travel Consultant
Mondee
04.2023 - 10.2023
- Communicated with clients to confirm itineraries, methods of transportation, and travel regulations.
- Offered advice and assistance to customers, paying attention to special needs, or wants.
- Answered a constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Sr. Travel Consultant
Onkar Info Tech (Southall Travel)
08.2021 - 02.2023
- Booked reservations for travel, hotels, rental cars, and special events such as tours and excursions.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- GDS well-versed with Amadeus, Galileo, and Sabre.
- Handling all the queries of passenger customers related to reservations, packages, amendments, cancellations, refunds, etc.
Sr. Travel Consultant
Onkar Infotech Southall Travels
07.2018 - 03.2020
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Handling all the queries of passenger customers related to reservations, packages, amendments, cancellations, refunds, etc.
- GDS well-versed with Amadeus, Galileo, and Sabre.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
Sr. Travel Consultant
Quadlabs
01.2016 - 03.2018
- Booked reservations for travel, hotels, rental cars, and special events such as tours and excursions.
- Ensured customer service stayed excellent, attentive, and helpful by proactively going the extra mile to assist customers' needs.
- I took ownership of inquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
Customer Support Executive
Goibibo.com
06.2015 - 12.2016
- Built strong relationships with the field operations team to support business development opportunities and improve service.
- I listened to customers' questions and concerns to provide answers or responses.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Devised recommendations to streamline and simplify the customer support system, and improve response time.
Process Executive
Interglobe Technologies
06.2014 - 05.2015
- Spearheaded organizational development efforts, incorporating macro-level business process enhancements.
- Led methodology development to outline basic process parameters for operations.
- Inputted and submitted client information to facilitate speedy processing of paperwork.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
- Always initiate learning new things.
- Have an efficient knowledge of Galileo and Amadeus.
Education
Senior Secondary -
Spring meadows public school
Delhi, Delhi06-2013
Skills
GDS systems expertise
Itinerary planning
Travel bookings processes
Customer service
Multitasking
International and domestic travel
Team collaboration
Interests
Timeline
Sr. Travel Consutant
LeViaggio (a MyRiva Company)
11.2024 - Current
Sr. Travel Consultant
Smartfares (VMS Travels)
11.2023 - 07.2024
Sr. Travel Consultant
Mondee
04.2023 - 10.2023
Sr. Travel Consultant
Onkar Info Tech (Southall Travel)
08.2021 - 02.2023
Sr. Travel Consultant
Onkar Infotech Southall Travels
07.2018 - 03.2020
Sr. Travel Consultant
Quadlabs
01.2016 - 03.2018
Customer Support Executive
Goibibo.com
06.2015 - 12.2016
Process Executive
Interglobe Technologies
06.2014 - 05.2015
Senior Secondary -
Spring meadows public school