Dedicated Customer Support Executive with experience in global customer service and content moderation. Proven ability to resolve customer issues, manage high-volume queries, and deliver excellent service
Overview
1
1
year of professional experience
Work History
Customer Service Agent
PTS Consulting Services
Kolkata
01.2025 - 04.2026
Managed high-volume support operations (55+ inquiries/ day), ensuring timely and accurate resolution of complex issues.
Ensured strict compliance with company policies by maintaining detailed and accurate documentation.
Acted as a key point of contact, assisting employees with process-related queries and issue resolution.
Provided efficient multichannel support (phone & email), improving response quality and user satisfaction.
Achieved consistent SLA compliance through proactive case tracking and followups.
Leveraged tools like Salesforce (DALI), USC, Slack, Amazon Chime, and People Portal to streamline support workflows.