Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Prince Sharma

New Delhi

Summary

Dedicated Customer Support Executive with experience in global customer service and content moderation. Proven ability to resolve customer issues, manage high-volume queries, and deliver excellent service

Overview

1
1
year of professional experience

Work History

Customer Service Agent

PTS Consulting Services
Kolkata
01.2025 - 04.2026
  • Managed high-volume support operations (55+ inquiries/ day), ensuring timely and accurate resolution of complex issues.
  • Ensured strict compliance with company policies by maintaining detailed and accurate documentation.
  • Acted as a key point of contact, assisting employees with process-related queries and issue resolution.
  • Provided efficient multichannel support (phone & email), improving response quality and user satisfaction.
  • Achieved consistent SLA compliance through proactive case tracking and followups.
  • Leveraged tools like Salesforce (DALI), USC, Slack, Amazon Chime, and People Portal to streamline support workflows.

Education

B.com -

Lalit Narayan Mithila University
Darbhanga, Bihar

12th Grade -

Lalit Narayan Mithila University
Darbhanga, Bihar

Skills

  • Customer Service
  • Content Moderation
  • Quick learner
  • Compliance & Data Protection
  • Communication
  • Operational Excellence
  • Attention to Detail
  • Time Management

Languages

  • English
  • Hindi

Timeline

Customer Service Agent

PTS Consulting Services
01.2025 - 04.2026

B.com -

Lalit Narayan Mithila University

12th Grade -

Lalit Narayan Mithila University
Prince Sharma