People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Team Lead - Quality Assurance
Hogarth Worldwide - WPP Marketting
Chennai
06.2021 - Current
Continuous Process Enhancement: Successfully applied Six Sigma principles to drive ongoing improvements, elevating quality levels in diverse operational areas.
Effective Team Leadership: Orchestrated and supervised a 25-member team, fostering synergy and elevating performance outcomes.
Problem Solving and Accountability: Actively engaged in Root Cause Analysis (RCA) and CAPA processes to address and resolve client issues.
Clear Communication with Stakeholders: Regularly delivered comprehensive presentations to Quality Assurance, Artwork, and Project Management teams, addressing issues, escalations, and process enhancements.
Stringent Quality Control: Authorized press adaptations to ensure precision and quality prior to the printing stage.
Robust Quality Reporting: Generated weekly, monthly, and annual Quality reports for both team-wide and individual Quality assessments for designers.
Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Fostered a culture of continuous improvement, encouraging innovation and efficiency.
Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
Analyzed data from completed projects to identify trends or patterns in results or processes.
Team Lead - Quality Assurance
Hogarth Worldwide - WPP Marketting
Chennai
06.2021 - 05.2024
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Trained new staff in relevant processes and procedures.
Supported the manager in developing plans for future projects, initiatives and objectives.
Provided support to junior staff during peak periods of workloads.
Senior Quality Assurance Executive
Hogarth Worldwide - WPP Marketting
Chennai
03.2019 - 06.2021
Drafted reports on quality assurance activities and findings for senior management review.
Developed and implemented strategies for improving quality assurance processes.
Established procedures and quality standards.
Kept records of quality reports and statistical reviews.
Senior Quality Assurance Executive
Williams Lea TAG
Chennai
09.2015 - 03.2019
New Customer Onboarding: Managed pilot processes for new clients, ironing out initial problems to ensure a smooth start.
Team Communication and Problem Solving: Improved team communication and addressed issues promptly, enhancing collaboration.
Billing Coordinator at Hogarth Worldwide Private Ltd & Finance plus WPP SSC (A part of WPP)Billing Coordinator at Hogarth Worldwide Private Ltd & Finance plus WPP SSC (A part of WPP)