Prince Karky Pon

● Achieve motorcycle sales targets & revenue as per Strategic Business Plan.
● Achieve SBP targets of Apparel, GMA and Value Added services ( EW, RSA etc)
● Plan and achieve the organizational goals in terms of volumes, market share, profitability and
overall growth of the organization by expansion of touchpoints.
● Manage dealerships in the specified territory and Review the Sales process at dealerships
● Monitor Customer Satisfaction Scores on Sales by tracking In-Moment Scores, Google Ratings,
Complaint per 100 retails, etc.
● Ensure adherence to the monthly plan of Network Expansion (both main dealerships/ Studio
outlets)
● Visit dealerships/ Market as per Fixed Journey Cycle and review business parameters.
● Monitor Dealer Financials and ensure availability of Working Capital and dealer profitability
● Infra audit compliance by dealers in the region
● Ensure top three position in dealer satisfaction surveys across two wheeler industry
● Ensure retail finance penetration as per targets
● Ensure the dealership has quality trained sales manpower as required.
● Ensure that the dealership infrastructure is as per latest Corporate Identity Process norms and are
compliant to all RE norms / Policies.
● Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained
● Ensure appropriate MIS reporting.
● Rides & Customer meets to be organized as per target
● Plan and implement sales promotional activities in coordination with Marketing team
● Showcase consistent Customer satisfaction index & Sales Satisfaction index
● Maintaining relationship with business partners – Dealers (dealer profit enhancement), Banks &
Financial institutions
● Ensure adherence to policies, statutory norms and compliances

• Drive Sales Effectiveness through ANALYTICS
• To achieve planned Business Volume in all the Hub, Application and Segment
• To achieve planned Market Share in all Hub, Application and Segment
• Drive Sales effectiveness through PRISM and PRISM MATURITY INDEX (PMI) scores
• Segment wise Retail target setting for branches
• Planning and execution of the needed Market Action Plan along with dealer team for targeted lead generation
• Ensuring Off-take targets are met for dealership analyzing last month closing funnel and ensure stock liquidation by concentrating on Retail numbers
• Ensuring Market Coverage targets are met (AL volume + fought and lost cases + lost and found cases)
• Ensure sales from new customer targets are met
• New Product seeding and support
• Monitor product performance, compare with competition and generate testimonials
• Co-ordination with regional team and HO for to address initial teething issue and ensure on time field fix for product issues and establish performance.

Channel Management:
• Ensure monthly review of AL and channel partner in order to track and ensure the sales and financial targets set by the organization are met
• Development of DSE / DSM training tools like TCO & Bachat Calculator, sales pitch and provide training on various digital initiatives (i-Alert, Service Mandi, Leykart, E-diagnostics)
• Educating channel partners to promote after market product like AMC, EWP, AL cover, Endhan cards, greaze master developed with the intent of addressing non-core customer issues.
• Network expansion and development ensuring dealer profitability
• 3S manpower appointment / Training / OJT workshop practice
•Ensuring smooth implementation and practice the newly developed process parameters and making channel partners comfortable with the newly developed process

• Responsible for ICV and MDV - Trucks for Area Office - Salem.
• Responsible for driving volumes and market share partnering with dealership.
• Seeding new products and increasing product awareness.
• Identifying target market/segment and ensure sales volume by targeting prospective customers.
• Forecast AL & TIV for n & n+1 month for production planning.
• Segment wise retail target setting for branches.
• Market action plan implementation for lead generation.
• Ensuring monthly off-take target from the previous month funnel.
• Ensuring market coverage target, improving lost and found cases to reduce bilndspot in market.
• Likely loss of sale conversion from competition to AL
• Training man power at dealership, improving dealer capability.
• Monitoring product performance and testimonial creation.
• Leading Ability To Win activities and addressing the concern areas.
• Obtain and study market trends, competitor activities, segment wise analysis, plan and design marketing activities along with service team.
• Sales Promotional activities - Executing various promotional activities like demo, loaded trials, road shows, customer meets, financer meets and advertisements.
• Train and manage dealer managers and executives and provide support to dealer team.
• Establishing and nurturing direct relationship with key customers and financiers and increase Ashok Leyland market share in their fleet.

Responsible for ICV and MDV - Trucks and Buses for AMPL workshops which covers Rangareddy, Medak, Sangareddy and Mahbubnagar districts.
• Achieved 14% warranty costs reduction and 96% vehicle turn-around time

Key Responsibilities:

Workshop Activities
• Implementing PRISM Process in WS (Practical Improvement in Sales & Marketing) –Gate In to Gate Out process which enhances Upfront diagnosis, Cost & Time Estimate Accuracy, Customer complaint resolution and ensuring Customer satisfaction
• Improving the technical & diagnostic capability of the productive and supervisors in Workshops by providing training on aggregates, service circulars, workshop process etc. in turn enabling them to catch up with the current technology and process.
• Feedback on product performance (BOSS - Oil Strainer pipe crack, Gear Shift Cable failures, CWP failure due to adjuster ring loose, Axle shaft failures, Exhaust pipe cut at flexible end, Coolant throw from DAT, Instrument cluster improper grounding issue).
• WAR Room Review (Improving workshop performance and business through Analytics)

Dealer Financials
•Increasing service market share and ensuring dealer viability and profitability.
• Promoting service products
• Organizing various Service campaigns across region

New Product Support
• Co-ordination with regional team and HO for lesser TAT
• Establishing mileage and ensuring product performance in market. Providing field fix for product issues (BOSS, CAPTIAN)
• Training drivers and mechanics

Key Account Management
• Driver training to improve mileage & reduction in down time
• Diagnostics and Overhaul training for Mechanics
• Training managers in MSL Planning
• Pareto Analysis of Failures-Downtime

Customer satisfaction
• Addressing and resolving unresolved queries raised through LEYLAND DIRECT
• Addressing sales concerns in turn enhancing customer satisfaction
• Improving Cost & Time Estimate Accuracy
• Improving Turn Around Time for the vehicles• Responsible for ICV an

• Theoretical and practical training in Automobile basics, Business Etiquette, Soft skills, Value Engineering, Leadership, Team work, Personality development, PDCA, SWOT analysis etc.
• Familiarization training in Machine shops, Vehicle assembly, Testing & Inspection for 2 months in Hosur & Ennore
• Service training in Service training Centre, Guindy for 3 months on various perspectives like Organizational structure, Commercial vehicle, Unit Assembly, Aggregate Assembly, Component inspection, Vehicle Settings, Trouble Shooting, Consequence of improper maintenance, Product Performance Report, Failure Analysis report, Service Processes etc.
• Workshop Familiarization for one month in TVS - Bommasandra, TVS- Peenya, Bangalore - RSO
• Development of ROT based training content for workshops.
• Practical Improvement in Sales & Marketing (PRISM) implementation and monitoring along with 5S implementation in AMPL - Kompally (Hyderabad).

Worked under Banking & Financial Service domain for JP Morgan & Chase under student loan automation project.