Prince Kumar Yadav
Senior Service Engineer
Thane,MH
Summary
Proficient Engineer knowledgeable about Lithium-ion battery , E-drive And electric vehicle charger equipment in the Electric vehicle industry. Adept at applying technical skills to resolve routine and complex problems. Ready to leverage 8 years of experience to take on new professional challenge.
Overview
9
9
years of professional experience
Work History
Senior Service Engineer
Tata autocomp limited
Mumbai
08.2021 - Current
- Performed industry tests and evaluations of performance in order to collect data and optimize LFP Battery And E-Drive
- Dismantled defective machines and equipment and installed new or repaired parts.
- Performed troubleshooting and repair for complex electrical equipment.
- Adjusted machine settings to maximize performance and equipment longevity.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Reviewed repeated issues within operations to solve problems and improve company outcomes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracking Battery and E-drive movement field to office and vice versa for all cases.
- Ensure that 100 % data are up-to-date on CRM system related to service calls.
Service Engineer
EXICOM TELE-SYSTEMS
Meerut
07.2018 - 07.2021
- Prepare and perform customer training on lithium Ion battery ( Electric vehicle and Telecom ) at customer facilities.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Actively participate in product/system Factory Testing with customer at site
- Tested and checked performance of hardware and software programs.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions
- Assist in-house system engineering group in product development and project work
- Provide suggestions based on field experience, to improve products.
Field Service Coordinator
SAPSTER CONSULTING INDA PVT LTD
07.2017 - 06.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved problems, improved operations and provided exceptional service
- Developed monthly schedules and assignments for volunteer staff
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Billing and work completion on monthly basis.
field service Engineer
CORAL INFRACON PVT LTD
SURAT
08.2014 - 06.2017
- Installed and repaired Lithium ion battery, on clients' premises
- Tested equipment performance and demonstrated operation and servicing of equipment to customer
- Managed maintenance data records and tracked operating information for onsite reference.
Education
B. TECH - Electronics and communication engineering
ICFAI University
Dehradun, UT 07.2010 - 06.2014
Associate of Science - Science Education
Government Inter College
Prayagraj, UP 07.2007 - 06.2009
Skills
Electric vehicle Equipment Analysis
Timeline
Senior Service Engineer
Tata autocomp limited
08.2021 - Current
Service Engineer
EXICOM TELE-SYSTEMS
07.2018 - 07.2021
Field Service Coordinator
SAPSTER CONSULTING INDA PVT LTD
07.2017 - 06.2018
field service Engineer
CORAL INFRACON PVT LTD
08.2014 - 06.2017
B. TECH - Electronics and communication engineering
ICFAI University
07.2010 - 06.2014
Associate of Science - Science Education
Government Inter College
07.2007 - 06.2009