PRINCE SOLOMON J

To seek challenging assignment and responsibility, with an opportunity for delivering my skills in attaining organization goals, growth and career advancement as successful achievements.

An optimistic person with a set of intellectual skills, and leadership qualities capable of managing time, people and situations in a more effective manner within the least resources required. Able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment. Proven leader, decision maker, communicator, planner, team player, adaptive, motivator & an optimistic person who accepts failures and versatile in learning new things always.

• Project Management Foundations certified from LinkedIn
• Fortinet certified in Cybersecurity (Network Security Expert - Associate)
• Amazon connect Business Digital certified from Amazon web services (AWS)
• Amazon connect technical certified from Amazon web services (AWS)
• Amazon connect Best Practices certified from Amazon web services (AWS)

• Team Excellence Award for the third quarter of 2023 in Betsol
• Team Excellence Award for the first quarter of 2022 in Betsol
• Above and Beyond award from Betsol for Going an extra mile in building and delivering the components asked by customer during 2nd quarter of 2021
• Spot Award from Betsol for exceptional performance for the 4th quarter of 2020.
• Client Appreciation for Solving a Major Issue which was prolonging for several Months.
• Awarded in CSS Corp as the best consistent performer for the past 3 quarters.
• Got appreciation from Sutherland for an outstanding performance and best team player.

• Betsol, Avaya Inc, SOL Mental Health, CVS, Managing & coordinating three different projects & various operations, team leadership, team & people management, data centre ops & management, IT infrastructure management, performance skill matrix, resource allocation, risk management, budgeting, IT service management, ITIL process, incident management, Agile methodology, etc., Hands-on cloud architect and sound techie on automation for Avaya applications, networking & Palo Alto firewall using Groovy language, Bitbucket & Jenkins., Techie & expert on automated deployments using tools like Git Hub, Docker, Kubernetes Ansible & manual deployments on VMWare, MS Azure, AWS & GCP., Designer & solutions architect for new contact centre sites using Amazon Connect (CC) & Zoom contact centre (UC & CC). Good expertise Five 9 and AT&T Route-IT., Advisor and Expert in Implementing, Deploying, and configuring entire Avaya Aura components on Avaya Cloud for several customers - CCaaS & UCaaS., Implementation, deployment and configuring Avaya components like AADS, AAWG, AMS, CM, SM, SMGR, ASBCE, Equinox, IXWorkplace, IXM, AEP, AES, CMS, Pulse Secure etc., Good technical expertise on PaaS, IaaS, UCaaS and troubleshooting., Testing the components and ensure as per design and customer's expectations on Avaya, Zoom contact centre, Amazon Connect, Five9 & AT&T Route-IT.
• CSS Corp Pvt Ltd, Uber Tech Inc, Target Corp, VoIP Engineer, Shift Lead, managing and driving a Team of 16., SPOC person between the project clients and the management., Coordinated with businesses, vendor partners, end-users, and solution providers to ensure processes & tools are in place to support the environment & meet business needs., Helping engineers to solve major and critical issues., Knowledge sharing on new technologies and ideas within the project., Giving process & technical training to team members and for new hires., Auditing tickets regularly and providing feedback to the other engineers., Performing the Root Cause Analysis (RCA) and suggest fixes for permanent resolution., Responsible to prepare the various SOP's, call flows, design documents, etc, and share the same on SharePoint for team's accessibility., Creating new documents related to the process and publishing them to client., Coordinating between C.R. & escalation team when required to resolve critical issues., Checking the day-to-day tickets from customer and providing support and resolution.

• AWS
• MS Azure
• Basics of GCP

• Docker
• Kubernetes
• Jenkins
• Ansible
• Bit Bucket
• Git Hub

• VMware
• Linux
• Citrix

• Service Now
• Jira
• Salesforce
• Altiris

• Adobe Photoshop
• Adobe Premier pro

• Uber Tech
• Target Corp
• Avaya Inc
• Sol Mental Health
• CVS Pharmacy