Asish M J
Trivandrum
Summary
Results-driven Senior Customer Engineer known for high productivity and efficient task completion. Skilled in technical troubleshooting, customer relationship management, and workflow optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and client satisfaction.
Overview
16
16
years of professional experience
Work History
Senior Customer Engineer
NCR corporation India Pvt Ltd
04.2012 - Current
- Installing, servicing and maintenance of Atm machines
- Installing and configuring of CCTV's
- Installing and Configuring the Check Truncation System (CTS)
- Training provided to the branch persons for the CTS checks implementation
- Mentoring the new joiners as per the requirement
- Provided technical support for customer inquiries and troubleshooting issues.
- Maintained knowledge of industry trends and competitive products.
- Conducted training sessions for customers on product usage and features.
- Developed documentation for technical procedures and product specifications.
- Managed escalated customer issues to ensure timely resolution and satisfaction.
- Provided technical support and troubleshooting services to customers.
- Provided training to customers on new technologies and features of existing systems.
- Tested software patches prior to deployment into production environments.
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
Service Associate
CMS Infosystem Pvt Ltd
01.2010 - 01.2012
- Maintaining the Atm operations and documenting the cash balance reports on daily basis.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Managed daily operational tasks to ensure smooth workflow and efficiency.
- Assisted in resolving customer inquiries using effective communication techniques.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Education
SSLC -
Govt kulathummal Kattakada
KattakadaPlus two -
Govt VHSE Poovachal
PoovachalDiploma in Electronics and Avionics -
Skills
- Managing and maintenance of clients as Windows11, 10, 81 and 7
- System and Network Administration
- ATM administration
- In depth knowledge in Personas 5870, 5875, 5877, 5362 and self ser 6622, 6642, 6632, 6686 machines
- Knowledge in BRM, Scalable Recycler,SE cash ATM machines
- Windows OS and application troubleshooting
Hobbies and Interests
- Playing and watching football
- Listening Music
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 02/15/90
- Marital Status: Married
Languages
- Hindi
- Malayalam
- Tamil
- English
- Hindi
- Malayalam
- Tamil
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Malayalam
Proficient
C2
Timeline
Senior Customer Engineer
NCR corporation India Pvt Ltd
04.2012 - Current
Service Associate
CMS Infosystem Pvt Ltd
01.2010 - 01.2012
SSLC -
Govt kulathummal Kattakada
Plus two -
Govt VHSE Poovachal